IT Engineer | Manila
IT Engineer | Manila
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Wonders we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work for in 2023.
To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here! Helping Independent Restaurants Thrive.
What were looking for:
We are looking for a highly capable Application Support Engineer to oversee the administration customization and maintenance of our software applications. This role requires a proactive problem-solver who is passionate about improving application performance and enhancing business operations. You will work closely with internal teams to ensure our systems operate seamlessly while also driving performance improvements and system optimizations.
What youll accomplish:
Troubleshoot and resolve application-related issues to ensure system stability and uptime.
Manage software updates patches and enhancements to improve application performance.
Collaborate with cross-functional teams to implement solutions that improve business processes.
Provide end-to-end support for front-end and back-end applications ensuring synchronized functionality.
Conduct root cause analysis and escalate critical issues when necessary.
Monitor application performance metrics and implement strategies for optimization.
Maintain comprehensive documentation of system changes incidents and troubleshooting procedures.
Ensure security and compliance requirements are met for all managed applications.
Year 1 Deliverables:
Deliver consistent system stability with reduced downtime by maintaining and updating critical applications.
Optimize system performance ensuring seamless application functionality and increased user satisfaction.
Establish a documented efficient troubleshooting and incident resolution process to improve operational efficiency.
Collaborate with teams to enhance and scale software systems to meet growing business needs.
About You:
You have experience in application support with a proven track record of troubleshooting and optimizing systems in a fast-paced environment.
You are proficient in administering Atlassian products (Jira Confluence Jira Service Management) and strong knowledge of JQL.
You have experience with system updates debugging and deploying fixes in production environments.
You are flexibe to work night shifts off-hours and weekends when necessary ensuring continuous application support.
You are willing to work in-office 5 days a week starting at 3am PHT Tuesday-Saturday to align with US hours
Bonus Points:
You have experience in a consumer-driven industry with a passion for the customer.
You have familiarity with Salesforce Google Workspace and Slack.
You have a background in ITIL or similar service management frameworks.
You have experience working in a startup environment or with rapid-growth companies.
You have a roll-up-your-sleeves mentality and thrive in fast-paced collaborative and ambiguous environments where you frequently wear more than one hat.
Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.
If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!
Employment Type
Full-Time
