Customer Success Manager German Speaking
Customer Success Manager German Speaking
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Job Description
As a Customer Success Manager (CSM) at Workiva you are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM your primary mission will be to maximise our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management product adoption sponsors and/or key stakeholders throughout the customer lifecycle. You will work closely with Workivas Services team Support team Marketing team and Sales team to drive adoption by ensuring customers are effectively onboarded trained and supported throughout the customer journey.
What Youll Do
Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
Manage diverse customer needs through robust product knowledge and expertise
Consult on best practices workflows and management business reviews
Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Record customer activity outcomes issues and communication in customer management tools
Advocate for customers internally by providing continuous feedback to Workivas Sales Implementation Marketing Product & Engineering teams
Work with Sales to understand the details of upcoming customer renewals
Use customer management tools to track customer communication issues and metrics
What Youll Need
Minimum Qualifications
Undergraduate degree or equivalent combination of education and experience in a related field
2 years of related experience in Customer Success Customer Service Account Management or Sales
Fluency in German and English
Preferred Qualifications
Excellent communication skills and able to demonstrate the ability to communicate at multiple levels
Evidence of successful relationship building both internally and externally
Experience supporting a SaaS application preferred
Expert observation communication and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams
Self-starter with the ability to manage time and prioritise competing demands
Travel Requirements & Working Conditions
Willingness to travel up to 10% for team and corporate meetings fostering relationships and representing company interests
Reliable internet access for any period of time while working remotely as we embrace flexible work arrangements
Workiva is an Equal Opportunity believe that great minds think value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age gender identity race religion disability status sexual orientation or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.
Required Experience:
Manager
Employment Type
Full-Time
