Desktop Support Technician

Providence, RI - USA

Hourly Salary: $ 25 - 28

Posted on: 19-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

At Radiant Digital we provide IT solutions and consulting services to help government agencies and businesses in the USA Canada the Middle East and Southeast Asia. On the federal side we support agencies like NASA the Department of State (DOS) the IRS ACL ACFUSDA and many others along with numerous state and local government agencies.

We work with industries like telecom healthcare entertainment oil and gas offering solutions designed to meet their specific needs. We focus on improving systems making better use of data and updating applications to keep up with changing markets.

Position: Desktop Support Technician

Duration: 06 Months

Location: Providence RI

Duties and responsibilities include but are not limited to:

Troubleshoot and implement fixes and workarounds for PCs laptops and other mobile devices.
Provides a high level of customer service and support as it relates to responding to help desk requests.
Create change and delete user accounts per request.
Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
Troubleshoot and deliver solutions to common hardware/software problems.
Create deploy and maintain PC images and Software Distribution packages.
Maintaining configuring and monitoring cloud and locally based software.
Perform archiving of users data and email.
Maintains and reports on inventory and support schedules.
Must be available for on-call and after-hours responsibilities.

Hardware

Desktop and Laptop Computers surfaces and other devices.

Printers Scanners and Monitors

Software

Microsoft Office 365

Proprietary software solutions

Internet Browsers (IE Firefox and Chrome)

Productivity Tools (Adobe Acrobat DC Acrobat Reader)

Econotel IP Telephone system

OS Supported (Windows 10 Windows 11)

Required Experience:

Job Description At Radiant Digital we provide IT solutions and consulting services to help government agencies and businesses in the USA Canada the Middle East and Southeast Asia. On the federal side we support agencies like NASA the Department of State (DOS) the IRS ACL ACFUSDA and man...