1st Line IT Support Engineer
1st Line IT Support Engineer
Posted on :
19-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position
The position of 1st Line IT Support Engineer will be welcomed into a positive team environment based from our head office in Lacock.
You will be an IT Support Engineer with 1-2 years of service desk experience or be looking to progress from an entry level IT background with a methodical approach to problem-solving who hasan enthusiastic can do attitude.
You have ambition and a growth mindset so you will be keen to learn progress and are willing to study to become an exceptional technical professional.
You will be an IT Support Engineer with 1-2 years of service desk experience or be looking to progress from an entry level IT background with a methodical approach to problem-solving who hasan enthusiastic can do attitude.
You have ambition and a growth mindset so you will be keen to learn progress and are willing to study to become an exceptional technical professional.
Who we are
Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown 50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce and have an extremely high reputation winning multiple awards since our launch in 2018. With customers in a variety of sectors this role is a fantastic opportunity to join a high-growth organisation that truly values bothemployees and customers as well as providing a huge amount of future career opportunities.
What we offer
People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team our working environment and our fun friendly and inclusive office culture. We live by our values. It is a fast paced energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career andbecome the very best in your field of work.
#TeamMintivo isnt just a cliched hashtag made up for social media - its a true reflection of what its like to work for us.
#TeamMintivo isnt just a cliched hashtag made up for social media - its a true reflection of what its like to work for us.
- Salary range 22500 - 27000 per annum experience based and benchmarked in our industry and region
- Private Healthcare
- Unlimited holiday
- Performance and salary reviews
- Enrolment into the Mintivo Academy aimed on your training and development needs with time available to complete during working hours
- Access to online courses work related plus more all at your fingertips
- Auto Enrolment pension scheme
- Staff and Customer referral scheme
- Great working atmosphere and balanced work environment we are high performance and we take good care of each other
- Employee socials and events run by our Social Committee
- On site lounge area and Minchester bar
- Lots of cake and fruit
- And of course you get to work for a fast-growing modern market leader like us!
Main Duties
- Ensuring that all communications to the Service Desk phone calls and emails are answered promptly and in a professional and courteous manner
- Responding to requests for support by identifying logging and categorising incidents
- Resolve issues at first contact using standard operating procedures and knowledge base
- Troubleshooting and resolving basic technical issues
- Ensuring customers are provided with regular updates and progression is made in line with Service Level Targets
- Ensuring that all actions and diagnostics performed are recorded accurately in the Service Management Tool
- Building installation and configuration of computer hardware and software
Essential Skills & Experience
- Exceptional customer service skills and telephone manner
- Some experience of working on a service desk
- Experience working with 3rd party software/solution providers
- Desktop support experience
- Familiarity with laptop and desktop builds
- Active Directory Administration (passwords users groups permissions)
- Office 365 Administration (passwords users groups permissions)
- Laptop/PC diagnostics upgrades and repair
Qualifications
No formal qualifications are required but it is important that you have some relevant technical skills and/or experience.
Who you are
Excellent customer service is at the heart of what we do you have an enthusiastic can do attitude who will be a welcomed addition to a positive team in a great environment.
You have a a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.
You have a a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.
Notes
37.5 hours a week Mon-Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.
This role requires a DBS and BPSS security checks.
Dont think its for you but perhaps you have a friend who would be a perfect fit We would be very grateful if you would share our job link with them!
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.
This role requires a DBS and BPSS security checks.
Dont think its for you but perhaps you have a friend who would be a perfect fit We would be very grateful if you would share our job link with them!
To Apply
If this role sounds like you be sure to apply. Were asking for an up-to-date CV and short cover letter telling us why youre interested and how you think youre a good fit. We cant wait to meet you.
Mintivo Ltd are committed to securing the best talent regardless of gender race religion age sexual orientation marital status disability or any other characteristic that makes you you.
Please only apply if you have the Right to Work in the UK.
Please notethat we will do our best to reply to all applicants butif you have not heard from us within two weeks of applying thenfeel free to give us a nudge!
Recruiters are not required at this time.
Mintivo Ltd are committed to securing the best talent regardless of gender race religion age sexual orientation marital status disability or any other characteristic that makes you you.
Please only apply if you have the Right to Work in the UK.
Please notethat we will do our best to reply to all applicants butif you have not heard from us within two weeks of applying thenfeel free to give us a nudge!
Recruiters are not required at this time.
Talent Team at Mintivo
recruitment@
People & Culture Manager
People & Culture Manager
About us
Who we are
Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown 50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce and have an extremely high reputation winning multiple awards since our launch in 2018. With customers in a variety of sectors this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
