Associate Manager
Associate Manager
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Job Description
Manage a team of 20-25 FTEs working on Insurance back-office maintenance new business and Policy Admin existing processes.
Key Accountabilities
Understand the different areas of operations within AXA GBS and propagate AXA VALUES
Responsible to achieve the Service Levels of the respective teams.
Lead and motivate the team to facilitate achievement of SLA.
Effective liaison with various departments within AXA GBS to gain support and resolve issues.
Identify facilitate and implement process improvement ideas to improve efficiency.
Identify opportunities of bringing in efficiency in the process.
Build strong partnership with customers and anticipate customer requirements and deliver according.
Analyse training needs for operational teams & provide support through training.
Manage overtime and FTE requirements to enhance team profitability.
Ensure accurate and timely reporting to all stakeholders.
Lead quality and productivity initiatives such as ISO 9002 and Six Sigma.
Participate in the recruitment process for Operations teams.
Effectively implement rewards / recognition appraisal & incentive programs.
Implement training modules to improve operating knowledge & other soft skills.
Key Skills/Competencies
German communication written and verbal High
Innovation & Problem Solving High
Analysis (situational and data) High
Planning and implementation would involve resource management time management multi-tasking High
Facilitate resource allocation for teams being handled decision making in work queue management in association with the client leave management recruitment for Team members.
Required Experience:
Manager
Employment Type
Full-Time
