Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Supervise and participate in the work of Airport Operations Center Coordinators including: organizing shift resources assigning tasks training scheduling conducting performance reviews and relaying and following complex oral and written instructions.
2. Provide assistance to tenants contractors the traveling public and airport employees. Establish and maintain effective working relationships.
3. Respond calmly and effectively in emergency situations. Act decisively and exercise independent judgment within established rules regulations and procedures to ensure the safety of persons and security of property.
4. Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.
5. Communicate effectively verbally and in writing including operating radio equipment.
6. Maintain accurate records and produce reports.
7. Other duties as assigned

MINIMUM QUALIFICATIONS
Bachelors Degree in Aviation Management/Administration Business Administration Public Administration or a field related to aviation plus three years of experience; or an Associates Degree in Aviation Management/Administration Business Administration Public Administration or a field related to aviation plus five years of experience; or a High School Diploma or Equivalent and seven years of experience is required.
Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport preferred.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:
Knowledge of FAR Parts 139 and TSR Part 1542 required.
Knowledge of ICS/NIMS required.
Knowledge of airport operations and telecommunications skills.
Knowledge of airport familiarity with locations and processes and emergency response.

Skill in:
Skills to communicate clearly and effectively verbally in person over telephone and two-way radio.
Skills to communicate clearly and effectively in writing.
Skills to effectively organize data and prioritize resources during routine and special operations.
Skills in various computerized systems.

Ability to:
Ability to work independently or as part of a team.
Ability to establish and maintain effective working relationships with co-workers other agencies tenants employees and the public representing CLT in a professional positive manner.
Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly objectively and determine the proper course of action within established rules regulations and procedures.
Ability to lead and motivate a diverse staff.

WORKING CONDITIONS AND PHYSICAL DEMANDS
This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

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ADA and Other Requirements
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
Adequate vision hearing and speech required

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
Comprehensive of written information in work related documents
Ability to hear understand and distinguish speech

General Information:
Must be able to work assigned shifts including holidays unscheduled overtime and report back to work during emergencies.
Shifts are assigned based on an approved bid process and seniority. No shift can be guaranteed.
Schedule subject to change and overtime.
Valid driver license in state of residence and ability to obtain and maintain a City driving permit.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.