Customer Service Representative

Grand Rapids, MI - USA

Monthly Salary: USD 2 - 3

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Electro-Matic a SunSource company has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial commercial and retail markets. As a technology company we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value..

Job Summary

Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Process customer orders changes or returns according to established department policies and procedures.
Performs and follows procedures for contract review.
Prepares quotations and applies appropriate pricing
Provides timely and accurate information to customer requests for pricing stock order status and general information.
Enters part numbers pricing and description for item master entry into ERP system.
Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
Fulfills customers rush order needs with the essential understanding of accounts receivable shipping or other principals requirements and/or cut off times.
Understands pricing matrix for those assigned customer accounts.
Identifies material that can be returned for credit and independently conducts necessary research.
Problem solves in conjunction with outside sales to meet customer demands
Works with Accounting to resolve disputed issues with sales orders.
Completes assigned departmental projects.

Competencies

Strong business creative and technical writing skills
Proficiency in MS office skills including Word Excel and PowerPoint
Excellent oral and written communication
Effective interpersonal organizational planning and problem-solving skills
Attention to detail and accuracy and ability to multitask
Thorough understanding of ERP systems required
Ability to read and interpret procedure and product information manuals required

Required Education and/or Experience

Associate or technical degree or
2-3 years of customer service experience

Work Environment

Position is an indoor office setting with moderate noise levels including voices office equipment and foot traffic sounds. Employee may interact with customers sales representatives and other internal departments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to:
Sit at desk for extended periods of time
Use arms hands and fingers to handle feel open and reach for items
Listen to and talk with fellow staff and internal and external customers
Occasionally crouch crawl kneel and stoop
Be able to lift 20 pounds

Travel

May travel occasionally for training.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must possess strong interpersonal skills and have effective oral and written communication skills.

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibility that are required and may change or additional ones may be assigned at any time with or without notice.

Electro-Matic Ventures Inc. is an Equal Employment Opportunity employer committed to maintaining an environment of non-discrimination for all persons. Policies and practices that ensure that all individuals are judged on the basis of their job performance qualifications and relevant job criteria are followed throughout the Company.

Electro-Matic Ventures will recruit hire and train promote transfer pay and take all other employment actions without regard to race color sex gender sexual orientation gender identity national origin religion age height weight pregnancy disability genetic information marital status amnesty or and veteran status as required by law.

Would you like to seeother positions we have to offer Check outSunSource Core Competency video

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. (). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (). If you are an individual with a disability and require an accommodation to complete the application process please contact emailprotectedto request reasonable accommodation. Only requests for accommodations in the application process will be returned.Sun-Source Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

Job Summary

Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Process customer orders changes or returns according to established department policies and procedures.
Performs and follows procedures for contract review.
Prepares quotations and applies appropriate pricing
Provides timely and accurate information to customer requests for pricing stock order status and general information.
Enters part numbers pricing and description for item master entry into ERP system.
Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
Fulfills customers rush order needs with the essential understanding of accounts receivable shipping or other principals requirements and/or cut off times.
Understands pricing matrix for those assigned customer accounts.
Identifies material that can be returned for credit and independently conducts necessary research.
Problem solves in conjunction with outside sales to meet customer demands
Works with Accounting to resolve disputed issues with sales orders.
Completes assigned departmental projects.

Competencies

Strong business creative and technical writing skills
Proficiency in MS office skills including Word Excel and PowerPoint
Excellent oral and written communication
Effective interpersonal organizational planning and problem-solving skills
Attention to detail and accuracy and ability to multitask
Thorough understanding of ERP systems required
Ability to read and interpret procedure and product information manuals required

Required Education and/or Experience

Associate or technical degree or
2-3 years of customer service experience

Work Environment

Position is an indoor office setting with moderate noise levels including voices office equipment and foot traffic sounds. Employee may interact with customers sales representatives and other internal departments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to:
Sit at desk for extended periods of time
Use arms hands and fingers to handle feel open and reach for items
Listen to and talk with fellow staff and internal and external customers
Occasionally crouch crawl kneel and stoop
Be able to lift 20 pounds

Travel

May travel occasionally for training.

Would you like to seeother positions we have to offer Check outSunSource Core Competency video

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

SunSource

As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.

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