DSUS - Aftermarket Parts Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
FLSA Status: Exempt | Reports To:GM Aftermarket Services |
Work Schedule:Core Business Hours Monday-Friday Additional Hours as Required Work Location: Daifuku Office |
POSITION SUMMARY
The Aftermarket Parts Clerk reports to the GM of Aftermarket Services. This role is the liaison to our customers on all Webb product lines upon installation. This position involves daily interface with project managers engineers field service technicians accounting purchasing and with customers. The primary goal for this position is to provide excellent customer service in a fast-paced environment and carrying out related duties and tasks for the purpose of contributing to the success of the team department and Company.
Responsibilities
ESSENTIAL FUNCTIONS
- Manage customer requests for parts and new spare parts orders on a daily basis ensuring full detailed intake of concerns and expeditious solutions are implemented.
- Provide formal quotes in CRM (Salesforce) to customers on spare parts
- Monitor CRM to close out opportunities if the customer does not proceed with a PO.
- Requests and approves purchase orders or material needs.
- Leads and works with co-workers daily to ensure timely service.
- Contributes to team effort by accomplishing related results as needed.
- Meets with multidisciplinary teams to discuss merchandise deliveries requirements and scheduling
Qualifications
BASIC QUALIFICATIONS
- Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
- Time Management Managing ones own time and the time of others.
- Service Orientation Actively looking for ways to help people.
- Coordination Adjusting actions in relation to others actions.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring Monitoring/Assessing performance of you other individuals or organizations to make improvements or take corrective action.
- Verbal and Written Expression and Recognition The ability to listen to understand and communicate information and ideas presented through spoken or written words and sentences.
- Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. patterns of numbers letters words pictures mathematical operations).
- Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
PREFERRED QUALIFICATIONS
- Associates degree in business or equivalent work experience in customer service or related field.
- Bachelors degree in business or related field preferred.
- Preferred experience in the engineered-to-order industry.
- Basic to Intermediate experience with Excel and knowledge of basic formulas.
ADDITIONAL SKILLS & ABILITIES
- Above average skills in customer service CRM data entry and data analysis
- Basic skills in accounts payable accounts receivable and purchasing
- Demonstrated ability to prepare reports and investigate complex problems
- Other: must be self-directed a problem solver customer friendly and conscientious
Computer Skills:
- Proficient in Microsoft Office to include Word Excel PowerPoint Visio and Project.
- Working knowledge of Salesforce CRM and CMMS.
Other Requirements:
- Must be able to read write speak and understand English.
- Maintain a valid drivers license and be insurable under Daifukus insurance policy.
PHYSICAL DEMANDS
Physical Demands | Lift/Carry | ||||||||||||||||||||||||||||||
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Push/Pull | |||||||||||||||||||||||||||||||
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N (Not Applicable) | Activity is not applicable to this occupation. |
O (Occasionally) | Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day) |
F (Frequently) | Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day) |
C (Constantly) | Occupation requires this activity more than 66% of the time (5.5 hrs/day) |
Other Physical Requirements:
Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.
- Vision (Near Distance)
WORK ENVIRONMENT
- Office environment in a controlled atmosphere building.
- Daifuku site environments including but not limited to airport ramp surfaces BHS systems GSE shops factories plants and E-Commerce distribution centers.
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
With years of front line experience in permanent airport facility equipment Operation and Maintenance (O&M) services at a range of large international and regional airports, ELS has established itself as the “go to” company for airports and airlines that demand high quality services a ... View more
