Application Support Analyst

Position Description:

At CGI we help clients deliver critical high-profile services that keep communities moving. As an Application Support Analyst youll play a vital role in ensuring essential applications remain secure stable and fit for purpose. Working at the heart of a dynamic team youll investigate and resolve incidents deliver change and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies this is an opportunity to take ownership of challenging problems apply creativity in solution design and build a career where youre supported to grow while making a meaningful impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This is a hybrid position with a Glasgow base. Regular office attendance (2-3 days per week) and occasional client site visits at short notice are required.

Your future duties and responsibilities:

In this role you will provide application support across a suite of critical services ensuring systems remain resilient compliant and high-performing. Youll monitor manage and resolve incidents carrying out root cause analysis and working closely with clients vendors and colleagues to deliver timely solutions. Youll also have the opportunity to implement changes support project delivery and contribute to continuous service improvements that make a measurable impact.
Youll thrive in a fast-paced collaborative environment where your problem-solving skills and technical expertise will be put to the test. Whether handling high-priority incidents liaising with offshore colleagues or applying governance and best practice to every task youll play a key role in keeping vital services running smoothly.
Key responsibilities:
Investigate & resolve technical incidents ensuring timely and effective solutions
Monitor & manage incidents in line with ITIL standards and best practice
Conduct root cause analysis and problem investigations
Implement technical changes and support project delivery tasks
Ensure security integrity availability and performance of application environments
Collaborate with offshore colleagues vendors and 3rd parties to maintain stability
Produce high-quality technical documentation and apply governance rigor
Contribute to service improvements and quality assurance initiatives

Required qualifications to be successful in this role:

To succeed in this role youll need strong IT support experience ideally within application support with a track record of problem solving and delivering in high-pressure environments. Technical proficiency in key tools and languages alongside excellent communication and collaboration skills will enable you to make an impact from day one.
Essential qualifications:
Proven IT support background with application support experience
Technical skills in WebSphere MSSQL T-SQL (or similar)
Experience of IT Service Management tools such as GIT or Jira
Strong problem-solving skills and programming knowledge
Understanding of system maintenance and daily operational checks
Knowledge of Azure / AWS hosting services and browser-based applications
Experience contributing to technical projects and delivering IT change
Strong communication and documentation skills (MS Word/Excel etc.)
Ability to collaborate across teams including offshore colleagues
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Skills:

• Applications Administration
• Incident Response
• ITIL
• Technical Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.