IT & AV Support Engineer (HelpdeskConference Room)

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

• Commvault doesnotconduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Who We Are...

We are a dynamic and innovative IT software company that develops cutting-edge technology solutions for clients worldwide. Our team thrives in a fast-paced collaborative environment where technology drives our success. We are seeking a motivated individual with a passion for technology and excellent communication skills to join our IT team in a hybrid Helpdesk and Audio-Visual (AV) support role.

What Youll Do...
The Entry-Level IT Helpdesk and AV Support Technician will be responsible for providing (OneSite 5 Days A Week) front-line support to employees across the organization located in our Fort Lauderdale office. This includes assisting users with technical issues configuring hardware/software and supporting internal AV systems used in meetings presentations and events. The ideal candidate will be customer-focused technically proficient and eager to grow within the IT field.

Helpdesk Support

• Serve as the first point of contact for users seeking technical assistance via phone email or ticketing system.
• Act as the liaison between on-site operations and the remote IT support team.
• Provide timely support updates and clear communication with end users.
• Troubleshoot and resolve hardware software and network issues on Windows and Mac OS platforms.
• Install configure and maintain laptops desktops mobile devices printers and other peripherals.
• Manage user accounts permissions and access via Active Directory Office 365 and other internal tools.
• Document support issues resolutions and processes in the IT knowledge base.
  

Audio-Visual (AV) Support

• Set up test and operate AV equipment for meetings video conferences webinars and company events.
• Maintain AV infrastructure in meeting rooms including projectors displays video conferencing units and audio systems.
• Provide live support during meetings and events to resolve issues promptly.
• Work with third-party vendors or platforms (e.g. Zoom Teams WebEx) to ensure system compatibility and reliability.
• This roll may require work outside of normal business hours.
• Occasional travel required.
  

Essential Skills & Experience

• Basic knowledge of computer hardware operating systems and troubleshooting techniques.
• Familiarity with Microsoft Office 365 Windows 10/11 and common enterprise tools. Knowledge of Mac OS is a plus.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Effective time management skills and the ability to handle multiple tasks simultaneously.
• A customer service mindset with strong problem-solving skills.

Ready to #makeyourmark at Commvault Apply now!

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