Regional Omnichannel and E-commerce strategic Lead
Regional Omnichannel and E-commerce strategic Lead
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Job Description
Job Description
Our Client
Our client is a globally renowned luxury brand with a legacy spanning over 170 years. Known for their exquisite craftsmanship and innovation they are a leader in high jewelry prestigious watches and luxury accessories. They are committed to redefining the future of luxury by blending tradition with avant-garde design sustainability and creativity. Joining this organization means becoming part of a rich heritage while shaping the next chapter of luxury retail.
Job Responsibilities
As the Omni-Channel Strategy Lead you will play a pivotal role in driving the convergence of online and offline retail experiences across the SEAO region. This role demands a strategic thinker with an entrepreneurial mindset who can seamlessly integrate various touchpoints to deliver an elevated and personalized client journey.
Your responsibilities will include:
- Omni-Channel Strategy & Execution: Develop and implement a comprehensive roadmap to align with business objectives and market opportunities. Identify growth levers and refine initiatives to enhance the client journey.
- Client Journey & Experience: Foster a client-first mindset by activating clienteling programs and translating client insights into actionable improvements.
- Retail Integration & Collaboration: Partner with retail teams to align strategies design tools and promote knowledge sharing to enhance in-store and online experiences.
- E-Commerce Ownership & Optimization: Oversee platform performance drive online sales growth and implement strategies to improve conversion rates average order value and customer lifetime value.
- Budget Management: Plan and manage budgets effectively ensuring resources are allocated to achieve strategic objectives.
- Team Management & Leadership: Lead and mentor a lean team fostering a collaborative culture and supporting professional development.
Ideal Talent
We are seeking an innovator with an entrepreneurial spirit who thrives in a dynamic fast-paced environment. The ideal candidate will possess:
- A Bachelors degree in Business Administration Marketing or a related field (MBA is a plus).
- At least 10 years of experience in luxury retail or omni-channel environments with 3 years in team leadership.
- Proven success in executing omni-channel strategies that drive sales growth and enhance client experiences.
- Strong commercial acumen analytical skills and the ability to translate data into actionable insights.
- Expertise in luxury retail operations including clienteling CRM and retail technology.
- Exceptional project management skills and experience managing complex stakeholders in a matrix organization.
- Proficiency in e-commerce platforms CRM systems and other relevant technologies.
- Attitude: Humble subtle and able to manage expectations and stakeholders effectively.
Day-to-Day
On a daily basis you will:
- Collaborate with cross-functional teams to align online and offline strategies.
- Analyze data to identify opportunities for growth and refine ongoing initiatives.
- Lead your team in executing omni-channel programs and campaigns.
- Engage with retail teams to ensure seamless integration of client experiences.
- Monitor e-commerce platform performance and oversee seasonal rollouts.
- Provide mentorship and structured feedback to your team fostering a culture of innovation and excellence.
Benefits
- Opportunity to work with a globally recognized luxury brand.
- A dynamic and innovative work environment that values creativity and entrepreneurial thinking.
- Professional growth and development opportunities.
- Competitive compensation and benefits package.
- The chance to shape the future of luxury retail and contribute to a rich legacy.
If you are a visionary leader with a passion for luxury retail and a drive to innovate we invite you to apply and become part of this extraordinary journey.
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WeLinkTalent is a boutique human capital consultancy firm specialising in senior-level executive search across Singapore and ASEAN. We link skills personality and potential to the right company to create value and synergies that benefit both parties.
Why us
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Employment Type
Full-Time
