Office Coordinator - Customer Services Special Senior (AA26126)
Office Coordinator - Customer Services Special Senior (AA26126)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Office Coordinator - Customer Services Special Senior (AA26126)Institution:
Minnesota State University MankatoClassification Title:
Bargaining Unit / Union:
206: AFSCME - Clerical and OfficeCity:
MankatoFLSA:
Non Job ExemptFull Time / Part Time:
Full timeEmployment Condition:
Classified - UnlimitedSalary Range:
$22.23 - $31.68Job Description
This position supports the objectives of the Kearney International Center by managing the in-person electronic and telephone reception providing general information and direction to clientele while providing administrative support office management and operational support to the Director of the Kearney International Center and staff.
This position supports the Universitys retention and community relations objectives by providing services through telephone email and in-person interactions with current and prospective students alumni families university personnel and external clientele in a welcoming and professional manner. This position supervises the front desk student workers and schedule as well as the work permit process for international student employees working on-campus. This position must be a US citizen or lawful permanent resident to verify international student status and update international student addresses in SEVIS.
Salary Range: $22.23 - $30.09
Minimum Qualifications
1. Knowledge of communications sufficient to:
- Present clear and concise explanations of governing rules and regulations.
- Explain the reasons for procedures rules laws regulations standards and policies so others understand the information they are being given.
- Write clearly and succinctly for a wide range of writing assignments including email correspondence presentations talking points and memos
2. Knowledge of customer service practices and principles sufficient to:
Identify each customers needs meet quality standards for services and
evaluate customer satisfaction Skill in customer services sufficient to:
- Perform the duties described above with courtesy respect and interest in positive problem solving.
- Effectively communicate and elicit information; interpret and explain program information with tact and diplomacy in difficult situations.
Ability to:
Use customer skills on the phone in person and online to provide effective
general and specialist office support (this requires common courtesy tact
interest in positive problem solving empathy and the ability to organize
ideas logically):
- Learn to use a multi-line telephone console.
- Explain laws rules regulations standards policies and procedures to customers.
- Manage customers complaints tactfully and thoroughly
3. Knowledge of Office Management sufficient to:
- Supervise and direct the work of student employees.
- Manage competing priorities.
4. Knowledge of Technology sufficient to:
- Use software applications to prepare create format edit print save and/or attach a variety of documents including emails memos reports letters presentations spreadsheets tables charts graphs in an efficient and timely manner.
- Prepare invoices financial statements and budget sheets.
5. Budget/Accounting skills sufficient to:
- Monitor and balance multiple budgets analyze various line items ensure spending is within budget and grant guidelines and effectively recommend fund transfers.
Preferred Qualification
- Three (3) years experience in administrative and/or instructional experience in higher education to include management and organizational skills.
- Strong knowledge and skills in budget management.
- Knowledge and ability to use computer applications required for communication budget (Excel Access flowcharts and bookkeeping) purchasing student records system (such as ISRS and TerraDotta) and planning.
- Previous knowledge of and experience with international education such as study abroad international students or international partnerships.
- Superb organizational and time management skills (delegation planning event planning etc.) with the ability to handle multiple tasks at the same time and prioritize multiple projects.
- Strong professional inter-cultural communication skills to successfully communicate with a culturally diverse clientele including non-native English speakers and high level U.S. or foreign government or university officials.
- Strong managerial and public relations skills.
- Strong commitment to involvement in and/or experience with cultural diversity internationalization and affirmative action activities
Other Requirements
Work safely at all times which includes but is not limited to participating and completing all required safety trainings as well as performing all job tasks in accordance with Minnesota State University Mankato policies and procedures utilizing appropriate tools equipment and personal protective equipment.
The Minnesota State University Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the schools policies procedures and programs concerning safety and security. Three years worth of statistics are included for certain types of crimes that were reported to have occurred on-campus or in other University affiliated locations. This report is available online at: may also request a paper copy from University Security at or by emailing .
US citizen or lawful permanent resident to verify international student status and update international student addresses in SEVIS.
Work Shift (Hours / Days of work)
Monday - Friday 8:00 a.m. - 4:30 p.m.
Telework (Yes/No)
No - Based on the essential functions of this positions MMB Policy #1422 and University policies relating to flexible work this position is eligible for the following work modes:
- Exclusively On Campus: A position that requires the employee to perform all their work at their campus work location.
About
More than 1600 talented faculty staff and 1600 student employees with a wide variety of skills and backgrounds support university operations every day. Our faculty and staff enjoy excellent benefits a team environment and challenging careers. As an affirmative action/equal opportunity institution we are committed to supporting the continued growth of our diverse community.
Benefits Information:
At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
Position End Date:
Open Date:
0Close Date:
0Posting Contact Name:
Sarith PhanPosting Contact Email:
Required Experience:
Senior IC
Employment Type
Full-Time
