Senior Customer Solutions Engineer (remote, UKEurope)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
(Remote-first and async-first culture DevOps SaaS 40h/week time zones: UTC1 or UTC2)
Checkly helps engineers build reliable products by unifying testing monitoring and observability. OpenTelemetry Playwright and Monitoring as Code are our foundation for unifying performance and reliability.
Our platform is already trusted by teams at Vercel LinkedIn 1Password CrowdStrike and Render but were just getting 2024 we raised $20M in Series B funding from Balderton CRV and Accel to take things to the next level.
Thats where you come in. As a part of our Sales team youll play a key role in expanding our reach building relationships with engineering teams and showing them why Checkly is the best solution out there. If you thrive in an entrepreneurial environment and love closing deals that genuinely help developers this is the place for you.
We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first startup environment with inclusive benefits and full transparency about how we pay.
What youll do
Were looking for a Senior Customer Solutions Engineer to ensure our customers get the best out of Checkly. You will be part of the Checkly Customer Organization and will report to the Head of Customer Solutions.
You will become an expert on Checkly and the Monitoring space helping drive the Monitoring as Code revolution.
You will work with some of our most valuable customers in different stages across pre- and post-sales.
You will assist prospects with the technical evaluation of Checkly from first demo to the successful implementation of Checkly. You will own this process.
You will speak with our customers directly and share your learnings with Product and Engineering helping shape Checkly.
As part of your role you will assist in continuously improving technical documentation processes and policies.
During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that you will chip in Support when needed from time to time.
What you should have
Strong technical skills that allow you to read write and debug code (Javascript/ preferred).
Ability to be autonomous and self-motivated in a remote-first work environment while you also enjoy getting to know your colleagues and helping others.
Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.
Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checklys customers.
Relevant experience working in a Solutions Engineering role ideally in dev-tools SaaS environment.
Excellent spoken and written English skills.
Why us
Transparent salary because your salary shouldnt be dictated by how good a negotiator you are. (more info below)
Flexible work hours async-first (low meeting high productivity) and transparent culture
Become part of a fast-growing and international team where your work mattersyour impact wont get lost in layers of bureaucracy.
Stock options
27 days of paid vacation your local public holidays
Paid sick leave & up to 14 weeks of paid parental leave
$1500 learning visiting and wellness budget
Bi-annual company retreats
Find out more here.
What we pay
Fair competitive and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.
For this role the range is
115k - 128k OTE (70% base 30% commission) for someone in a similar cost of market as the UK.
131k - 146k OTE (70% base 30% commission) for someone in a similar cost of market as France Germany etc.
Apply
If this sounds interesting please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women non-binary people and POC will seek to match a much higher percentage of requirements before applying. If youre not sure youre the right fit apply anyway and let us know what you bring to the table. Wed love to hear from you!
Were all about being transparent and setting clear expectations. Thats why weve put together our hiring playbook and open-sourced our employee handbook. There youll find a sneak peek of who we are how we work and what you can expect in our hiring process.
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Use Monitoring as Code to secure the uptime and performance of your apps, APIs, and services. Get clear signals instantly when things go sideways.
