Associate Client Manager
Associate Client Manager
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1 Vacancy
Job Description
At NIQ we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager to add to our Client Insights team.
This is a client-facing position and requires being onsite weekly.
As an Associate Client Manager youll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries markets and consumers using NIQ data with NIQ tools following NIQ standards. Youll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.
Responsibilities:
- Work as a master of propriety NIQ tools and metrics and use these to help solve clients business questions.
- Work closely with the CS Consultants to transform customer experience.
- During briefing sessions independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
- Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
- Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
- Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
- Execute strongly based on the service model.
- Take initiative to remove roadblocks when they arise.
- Lead by example guide and coach junior members.
- Champion an initiative within business unit and provide guidance to peers in that specific area also accountable for delivering as per the KPI on this area.
- Lead Thought Leadership Projects.
- Client briefing: In-market: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same. Hub: Ensure briefing document is received from the in-market with all areas complete. Ask in-market teams for clarity. Guides and supports juniors to do the same.
Qualifications :
- 3 years industry experience in the CPG industry and/or related sales category management market research.
- Prior experience with NIQ (or similar) solutions preferred in the analytics space including POS/Panel Data.
- Proficiency in pulling analyzing and incorporating all NIQ data sources that are relevant to the client i.e. RMS Homescan Omni Spectra etc.
- Proficiency in utilizing Discover and helping diminish/eliminate client concerns and roadblocks in order to drive usage.
- Ability to coach others in data analyses and working with NIQ tools.
- Curious person who likes building stories based on data to answer questions.
- Strong analytical mind and excellent numerical skills.
- Knowledge of Microsoft Excel PowerPoint and Google Sheets/Slides.
- Excellent command of both written and spoken English.
- Digital savvy and fast learner of concepts/tools/analyses.
- Masterss degree a plus.
Additional Information :
US Benefits
- Comprehensive healthcare plan (medical Rx dental and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $64000.00 - $75000.00. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
