Vice President - Claims
Vice President - Claims
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our Claims Operation team. This role will be based in Hong Kong.
We will count on you to:
- Lead and develop colleagues to achieve internal KPIs and client satisfaction for claims operations management and services.
- Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients.
- Lead the claims insertion/element of tender and RFP responses for major clients and prospects.
- Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
- Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies. This would evolve working closely with our Kuala Lumpur servicing center which has dedicated claim resources.
- Provide strategic guidance regarding regulatory and market imperatives for Hong Kong and Macao.
- Lead effort to improve claims processing efficiency across the region by synthesizing best practices and identifying opportunities for improved efficiencies including facilitating claims fast-tracking opportunities between clients insurers and adjustors to improve the efficiency of the department.
- Evaluate escalated claims process issues of high complexity affecting direct reports and provide resolution or escalate further to ensure effective outcomes.
- Design evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.
What you need to have:
- University or college graduate; business insurance legal or other relevant degree preferred.
- Qualification in ANZIIF is preferable.
- Possess solid insurance brokerage (or related insurance claims/legal) account management servicing and sales skills.
- At least 10 years relevant experience in insurance across multiple product lines is essential.
- Experience of working with large corporate accounts required.
- Strong communication and presentation skills.
- Ability to build and forge strong relationship with major market partners
- Proficient in written and spoken English and Chinese
- Proficient PC Skills including Word Excel and PowerPoint.
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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