Executive, Sales (Client Success Management)
Share
Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Responsibilities
- Customer Management
- Independently engaged with clients that using Ninjavan services/platform
- Assist clients with issues such as uploading orders 1st mile & Last mile matters dispute issues client complaints etc as well as other administrative duties to coordinate shipping activities.
- Prepare and communicate accurate shipping numbers of shipper parcel daily inbound using data from multiple sources.
- Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
- Provide data analysis to improve client performances.
- Handle routine questions from clients to perform full level of troubleshooting in addition actively communicate and coordinate with internal departments to identify and resolve admin operations IT and finance challenges
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & clients retention .
- Maintain open communication with all stakeholders internal and external across different geographies throughout the onboarding shipping and delivery cycle
- Stakeholder Management
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require managements agreement and justifications.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
- Reporting
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential reducing attrition rate and minimizing opportunities for competitors to gain business.
- Implement and execute after sales activities to achieve target budgets and maximise growth within the existing customer base
- Conduct presentations of business review
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Adhere to regional standard profit margins and discount guidelines and account receivables
- Maintain customer business information and update business activities in CRM system
Job Requirements
- Minimum of 3 years experience in Client Success preferably within the e-commerce or logistics industry.
- Bachelors Degree in a relevant field.
- Strong competencies in Data Analytics.
- Excellent verbal and written communication skills.
- Proficiency in both Bahasa Malaysia and English.
- Demonstrated customer orientation with the ability to build strong client relationships.
- Strong planning and organizing skills with the ability to manage multiple priorities.
- Sound decision-making and problem-solving abilities.
- Proven influencing and business negotiation skills.
- High level of dependability adaptability and commitment to quality.
- Strong sense of teamwork and collaboration.
- Experience in the fashion industry will be an added advantage.
RM2500 - RM3200 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Channel Marketing
- Accounts Reconciliation
- Collection
- B2C
- Drafting
- HACCP
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
