Executive, Sales (Client Success Management)
Executive, Sales (Client Success Management)
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-09-2025
Job Description
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Responsibilities
- Customer Management
- Independently engaged with clients that using Ninjavan services/platform
- Assist clients with issues such as uploading orders 1st mile & Last mile matters dispute issues client complaints etc as well as other administrative duties to coordinate shipping activities.
- Prepare and communicate accurate shipping numbers of shipper parcel daily inbound using data from multiple sources.
- Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
- Provide data analysis to improve client performances.
- Handle routine questions from clients to perform full level of troubleshooting in addition actively communicate and coordinate with internal departments to identify and resolve admin operations IT and finance challenges
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & clients retention .
- Maintain open communication with all stakeholders internal and external across different geographies throughout the onboarding shipping and delivery cycle
- Stakeholder Management
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require managements agreement and justifications.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
- Reporting
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential reducing attrition rate and minimizing opportunities for competitors to gain business.
- Implement and execute after sales activities to achieve target budgets and maximise growth within the existing customer base
- Conduct presentations of business review
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Adhere to regional standard profit margins and discount guidelines and account receivables
- Maintain customer business information and update business activities in CRM system
Job Requirements
- Minimum of 3 years experience in Client Success preferably within the e-commerce or logistics industry.
- Bachelors Degree in a relevant field.
- Strong competencies in Data Analytics.
- Excellent verbal and written communication skills.
- Proficiency in both Bahasa Malaysia and English.
- Demonstrated customer orientation with the ability to build strong client relationships.
- Strong planning and organizing skills with the ability to manage multiple priorities.
- Sound decision-making and problem-solving abilities.
- Proven influencing and business negotiation skills.
- High level of dependability adaptability and commitment to quality.
- Strong sense of teamwork and collaboration.
- Experience in the fashion industry will be an added advantage.
RM2500 - RM3200 a month
Employment Type
Full-Time
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