Manager - Application Support Engineering
Manager - Application Support Engineering
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Job Description
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
The Opportunity
We are seeking a Manager - Application Support Engineering to lead and transform our Application Helpdesk into an observability-first automation-driven Support Engineering function. Our team supports a wide range of enterprise applicationsincluding Salesforce Dynamics 365 NetSuite Workday Gainsight and Azure-hosted custom apps. Youll guide the team as it expands its impact; building on a strong foundation of support to become a proactive telemetry-driven operations function that emphasizes prevention automation and continuous improvement. Key responsibilities include but are not limited to the following:
Team Transformation
- Lead a cross-functional ops/support team responsible for triage incident resolution and proactive prevention across enterprise applications.
- Empower the team to grow from traditional support into diagnostic engineers who contribute to deployments testing telemetry setup and war rooms.
Monitoring Alerting & On-Call
- Own and evolve the monitoring and alerting strategy across Salesforce Dynamics Azure Functions Workday integrations etc.
- Implement and subscribe to alerts from tools like App Insights Grafana DataDog etc.. ensuring coverage for key workflows and error patterns.
- Define on-call rotations escalation policies and SLAs for incident triage.
- Lead post-incident reviews and Root Cause Analysis (RCA) to prevent recurrences.
Innovation & Operational Excellence
- Lead design and oversee rollout of AI-infused automation workflows
- Drive continuous improvement by eliminating technical debt and automating routine support and monitoring processes.
- Own monitoring/telemetry strategy for cloud and on-prem apps.
Automation & Case Deflection
- Continuously analyze ticket data to identify patterns in recurring issues and automate high-volume low-complexity resolutions.
- Design or supervise self-healing scripts diagnostics tools and in-app guidance flows to reduce support burden.
- Track and improve deflection metrics not just closures - i.e. how many issues were avoided not just resolved.
Process Design & Continuous Improvement
- Design implement and refine SLA frameworks triage flows and escalation paths.
- Ensure issue classification tagging and resolution documentation is consistent searchable and useful to downstream analysis or AI tooling.
Who you are
- 812 years of experience in technical support/ops roles with 24 years in people/team leadership.
- Familiarity with Salesforce Azure Functions C#/.NET APIs SQL Server Workday Dynamics 365 and NetSuite.
- Strong experience with C# SQL Server and RESTful/async integrations.
- Demonstrated ability to build or manage alerting and observability systems.
- Experience defining and tracking SLAs MTTR ticket deflection etc.. metrics.
Essential Certifications
One or more of the following required:
Salesforce Administrator
Azure Administrator
NetSuite Administrator
Gainsight Administrator
Dynamics Administrator
Workday Administrator
ITIL Certification
#LI-VK1
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
Manager
Employment Type
Full Time
