Power BI IT Reporting Analyst

Application deadline: October 1 2025

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Power BI IT Reporting Analyst

Employment Type:Permanent

Compensation Details:

• Bus. Intel. & Analytics 17 : Salaries typically range from $83037 to $110717 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs located in Toronto Mississauga Montreal Brossard Laval Calgary Edmonton Halifax or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team and Job Overview:

• The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
  • Define execute and sustain the integrated technology target state target data model and technology operations required to enable EDCs 2030 business transformation.
  • Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
  • Keep pace with industry trends and emerging technologies ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
  • Lead and ensure integrated digital data infrastructure and cybersecurity implementations to create excellent customer user and employee experiences.
• This dynamic team includes both EDC employees and managed service providers. Were now looking for a motivated personable and data-savvy professional to join us in a reporting and analytics role to transform complex IT service data into clear centralized reports that highlight key operational KPIs and emerging trends empowering stakeholders with actionable insights; someone whos passionate about turning data into insights that drive better service delivery and user experience.
• As a Power BI IT Reporting Analyst your mission is to transform raw data into meaningful stories that inform and inspire. Youll work closely with teams across Technology to develop insightful high-impact reports and dashboards that help our stakeholders make smarter decisions. Using tools like Power BI ServiceNow and other analytics platforms youll go beyond the numbersuncovering trends highlighting opportunities and delivering insights that support the Service Delivery & IT Resiliency team and many other parts of the enterprise.
• EDC is looking for a strong communicator and analytical thinker who thrives in a collaborative environment. Youll partner with architects product owners engineers and business people to ensure our reporting delivers real value and aligns with the needs of the organization.

What you will be doing:

• Collaborate with Infrastructure & Operations teams to gather validate and consolidate data for service performance reporting.
• Design and maintain high-quality dashboards and reports using tools like Power BI as well as other tools such as ServiceNow and Excel tailored to business and stakeholder needs.
• Integrate and interpret data from multiple sources including SQL Server ServiceNow and other enterprise systems to support a unified view of IT performance.
• Analyze service performance and user experience data to identify trends track KPIs and support continuous improvement across IT teams.
• Develop and deliver tailored reporting solutions that align with business objectives and promote data-driven decision-making.
• Assist and advise technical and business teams by translating complex data into actionable insights and guiding the use of reporting tools and metrics.
• Promote a customer-centric culture by delivering insights that support outcome-driven service improvements and enhance the user experience.
• Produce and maintain standard service performance reports and documentation ensuring clarity relevance and accessibility for internal stakeholders.

What we are looking for:

• University degree in a relevant field such as Computer Science Information Technology Data Analytics or a related field.
• Minimum 5 years experience as an IT Reporting Analyst for an IT team organization.
• Experience in a similar role working with medium or large financial institutions (for example banking insurance).
• Power BI: Minimum of 4 years experience developing Power BI dashboards. Good knowledge of DAX Power BI data modeling and Power BI ecosystem in general.
• General Data & Reporting Expertise - Proficiency in reporting and visualization tools such as Power BI and ServiceNow Performance Analytics with a strong grasp of data integration from sources like SQL Server Excel and enterprise IT systems.
• ITSM & Observability Knowledge - Familiarity with ITSM frameworks (e.g. ITIL) and key observability concepts (metrics logs traces) with the ability to support monitoring and performance analysis across systems.
• Analytical & Problem-Solving Skills - Demonstrated ability to analyze complex data identify trends and translate findings into actionable insights that drive service improvement.
• Collaboration & Communication - Strong interpersonal skills with experience working across technical teams (e.g. DevOps IT Operations) and business stakeholders effectively translating between technical and business needs.
• Adaptability & Business Fluency - Proven ability to manage multiple priorities in a fast-paced environment with a balance of technical fluency and business acumen to align reporting with organizational goals.

What will make you stand out:

• Certification in Power BI ITIL or ServiceNow.
• Familiarity with data governance and configuration management databases (CMDBs).
• Knowledge of IT operations and infrastructure reporting.
• Experience with automation tools or scripting for data extraction and transformation.
• Experience developing new and innovative success metrics of a forward-thinking digital organization.
• ITIL Agile and/or Lean certification.
• Bilingual in both official languages (French and English).

Eligibility:

• Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

Should you require any accommodation during the recruitment and selection process please contact the Recruitment team at .