Program Support Worker
Program Support Worker
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Title: Program Support Worker
Division: Ontario
Ministry Unit/Dept: Windsor Centre of Hope
Location: 355 Church Street Windsor ON N9a 7G9
Reporting To: Residential Program Manager or designate
Date Created: May 01 2022
Date Reviewed: May 01 2022
Date Revised: May 01 2022
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Vision Statement
We are an innovative partner mobilized to share hope wherever there is hardship building communities that are just and know the love of Jesus.
Core Values:
The Salvation Army Canada and Bermuda Territory has four core values:
Hope: We give hope through the power of the gospel ofJesus Christ.
Service: We reach out to support others withoutdiscrimination.
Dignity: We respect and value each other recognizingeveryones worth.
Stewardship: We responsibly manage the resourcesentrusted to us.
Position Purpose summary:
The Program Support Worker at The Salvation Army is responsible for providing professional compassionate and respectful services to the clients of The Salvation Army Windsor Centre of Hope. The incumbent will be charged with ensuring that clients are served in a manner befitting Christian standards attitudes principles and goals with care and concern for the spirit body and mind of the individual.
Accountabilities:
Client/Service Delivery
- Participate in development and implementation of client case plan
- Report to program Manager progress changes and / or regression in the clients status
- Within the clients existing environment encourage where applicable positive life-style alternatives: socialization grooming and hygiene external social opportunities respect for dignity of themselves and others support client ownership of own actions and problem solving
- Help clients develop problem solving and coping skills
- Hand out and ordering of medications record medication on e-MAR system or manual record sheet as per policy
- Monitor basic medical care and follow-up documents help residents book their appointments
- Identify unhealthy and inappropriate behaviors i.e. substance abuse etc. and consult program Manager
- Plan and implement a meaningful weekly program held at WCOH
- Crisis Intervention
- Provide referrals or general information to community members
- Register new residents and properly complete all the documents as required
- Refer clients to the appropriate people for counseling administration housing information and social services assistance
- Building safety check identifying any safety and security needs nighttime bed check and ensure the buildings security and staff/residents safety
- Clean and sanitize duties working with residents and ensuring their room clean
- Assist dispensing PNA for client when required
- In an emergency use stairs to evacuate clients in the building to outside safe place
- Available for other WCOH duties as needed
Clerical/Data Entry
- Communicate with outside agencies as required
- To perform computer data entries on the client service system input monthly statistics maintain accurate records of client stays
- To prepare correspondence and reports to direct Manager
- Answer the telephone professionally direct calls and take messages as required
- Greet all visitors to the WCOH directing them to the appropriate area
- Accept mail and deliveries
- Accept receipt and place in safe any monies received at Front Desk Office
Administrative
- To serve clients in a manner befitting Christian standards attitudes principles and goals with care and concern for the spirit body and mind of the individual
- Ensure that fire safety and public health standards are maintained
- As required and as applicable make suggestions that will improve efficiency working conditions or procedures to the Manager
CRITICAL RELATIONSHIP MANAGEMENT
Internal:
- Direct Manager and other management members staff and volunteers
- Participate in regular staff meetings to review operational effectiveness
- Participate in other staff meetings when relevant
External:
- Visitors community partners clients case workers medical service providers
MANAGERIAL/Technical Leadership RESPONSIBILITY:
- Reports directly to: Residential Program Manager or designate
FINANCIAL AND MATERIALS MANAGEMENT:
- Follow policy receiving money
- Follow policy to assist giving out clients personal allowance money
WORKING CONDITIONS:
- The working environment is typically in the office and other areas in generally agreeable conditions.
- The performance of the job requires the ability to lift/move 20 lbs. reach bend twist stoop and computer keyboarding.
The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.
education and experience Qualifications:
Education Qualifications and Certifications
- Minimum Secondary School Diploma
- A University degree college diploma or certificate from a recognized institution with studies in counseling or related experience is asset.
- Criminal Records Check with vulnerable sector screening First Aid/CPR certificate WHIMS certificate and medical clearance are required.
- Non-Violent Crisis Intervention training and valid drivers licence are asset
Experience and Skilled Knowledge Requirements
- Minimum of 2 years of prior related experience
- Computer skills in all aspects of Microsoft Office and client date management system required
- Good oral written and electronic communication skills
- Good interpersonal skills self-motivated and disciplined
Skills and Capabilities:
- Attention to detail problem solving and analytical skills.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Excellent organizational skills ability to follow detailed instruction.
- Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Compensation:
The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Employment Type
Full-Time
