IT Technical Support
IT Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
Lets be #BrilliantTogether
Overview
The IT Technical Support role is a key contributor to ISS STOXXs global customer support organization providing first-level support to offices across APAC EMEA and US. The role requires a skilled communicator technical expert customer focused and problem solver who excels in providing timely resolutions across various support channels.
Responsibilities
Serve as the Face of IT to the customer community providing a positive experience and reflecting a positive image of IT overall.
Support multiple office locations primarily Manila
Build configure and troubleshoot Mac and Windows 11 desktop and laptop hardware load software and conduct audits for unlicensed software using Lansweeper Workspace One Intune Device Management Airwatch Horizon SCCM for imaging software installation and inventory management.
Troubleshoot basic network software and printing issues.
Deploy and configure desktop and software MS Teams phone.
Collaborate with vendors and 1st/2nd/3rd IT level support teams to resolve technical problems.
Document IT desktop procedures and ensure customer satisfaction.
Apply a business-focused approach to assignments and responsibilities.
Qualifications
Bachelors degree or equivalent work experience preferred
With 3-5 years of experience in building installing configuring troubleshooting and supporting PCs and laptops.
At least 3 years of experience in supporting Windows 10/11. Office 365 products Intune device management and deploying Windows AutoPilot machines.
Experience with the following is a plus: Apple MacOS and management systems MWare Horizon WorkSpace One and AirWatch Microsoft Teams telephone systems scripting especially Powershell and ServiceNow Jira Remedy or similar service delivery applications
Knowledgeable with the following: various hardware platforms including Dell Lenovo HP and Apple supporting iOS and Android mobile devices.
Knowledgeable with IT ticketing systems (e.g. ServiceNow Jira Remedy) and ITIL framework.
Excellent communication skills in both verbal and written
Strong problem solving critical thinking and multi-tasking abilities.
Proven ability to provide excellent customer service and follow up on incidents.
Work Location & Schedule
Amenable in working at Makati City on a day shift schedule (8:30am-5:30pm or 9:00am-6:00pm)
Hybrid Work Arrangement (3 days work onsite & 2 days work from home per week): Benefit from the flexibility of a hybrid working model combining the best of both remote and in-office work.
#LI-MP1
#ASSOCIATE
#IT
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Employment Type
Full-Time
