Client Services Manager
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Job Location:
Chestertown, MD - USA
Monthly Salary:
$ 60000 - 70000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Washington College is seeking a Client Services Manager to join the Office of Marketing & this role youll be the main point of contact for campus partners requesting MarComm supporteverything from print materials and digital campaigns to event promotions and strategic initiatives. Youll guide projects from intake to delivery making sure each one is well-planned on schedule and aligned with the Colleges brand and mission. As the bridge between our clients and the MarComm team youll combine relationship-building with strong project management skills to ensure every project not only meets deadlines but also makes an impact.This is a 12-month exempt position and reports to the Vice President for Marketing and Communications.
At Washington College we believe a strong community is the foundation of student successand were proud to create an environment where everyone feels welcome and supported. Our campus is known for its energy collaboration and the meaningful impact we make well beyond Chestertown. We value balance offering our faculty and staff excellent benefits and a workplace that encourages both personal and professional growth. If youre excited to join a community that celebrates diverse perspectives and experiences wed love to hear from you.
What Youll Do
- Manage project intake Partner with campus clients to understand goals gather details and define project scope.
- Coordinate schedules and deliverables Build timelines set milestones and track progress in the Lytho project management platform to keep creative projects moving.
- Be the clients advocate Provide clear updates manage expectations and ensure final products reflect the clients needs and the Colleges brand.
- Collaborate with creative teams Work closely with designers writers and digital specialists to translate client requests into effective marketing solutions.
- Support strategic communications Ensure projects contribute to larger institutional priorities and storytelling goals.
Qualifications
What Were Looking For
- A bachelors degree (project management business communications or related field preferred).
- 3 years of experience managing projects ideally in higher education or a collaborative work environment.
- Strong organizational and time management skillsyou can juggle multiple projects with unwavering attention to detail and deadlines.
- Excellent communication and relationship-building skillsyou know how to listen explain and bring people along.
- Experience with and knowledge of the creative process printer specifications and design production.
- Comfort with project management tools and a willingness to learn new systems.
- A proactive solution-oriented approach and a genuine desire to support others success.
- Must be able to multitask between small and large-scale projects in a deadline-oriented office.
- Confidence to manage up in meeting deadlines.
- Familiarity with Adobe Creative Cloud applications.
- Proficiency with Mac and/or PC operating environments and Microsoft Office applications.
- Experience negotiating with and managing printers and other service providers a plus.
- A basic understanding of a college environment and a commitment to the liberal arts mission of Washington College.
Why Join Us
Youll be part of a dynamic marketing and communications team that helps shape how the College connects with students alumni and the wider community. Every day brings new projects new stories to tell and new opportunities to showcase the Colleges mission and impact. You wont just be managing tasksyoull be making a meaningful impact on the future of the College and the community.
About Washington College
Washington College Marylands premier small college enrolls approximately 1000 undergraduates from more than 40 states and territories and 23 nations. Washington is known for outstanding academics in more than 50 academic programs. With an emphasis on experiential learning opportunities across the disciplines ranging from internships and research to international study and civic engagement Washington prepares students for successful careers and lives after graduation. The College is home to nationally recognized academic centers in the environment history and writing as well as the 5000-acre River and Field Campus which provides unique research opportunities for students and faculty. Learn more at.
To apply upload your letter of interest resume and names/contact information for three references preferably as one PDF through the Careers at Washington College portal. Application review begins immediately and will continue until the position has been filled.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
