Office Support Technician

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 19-09-2025

Vacancies: 1 Vacancy

Job Summary

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics Physics and Computer Science to seek scientific boundaries push through them and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness creativity intellectual honesty and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump research outcomes drive more than superior risk adjusted returns. We design develop and deploy technologies that change our world fund start-ups across industries and partner with leading global research organizations and universities to solve problems.

At Jump research outcomes drive more than superior risk-adjusted returns. We design develop and deploy technologies that change our world fund startups across industries and partner with leading global research organizations and universities to solve part of Jumps IT Helpdesk you will work directly with our end users to provide advanced technical support. You will be part of a team tasked with maintaining and monitoring our desktop and laptop fleet striving for uptime efficiency and predictability. Our team prides itself on excellent customer service and high customer satisfaction by having a can-do attitude. We want your help to ensure proper response times are met and issues are being resolved.

What Youll Do:

Respond to telephone calls email and in-person requests for technical support.
Document track and monitor the problem to ensure a timely resolution.
Maintain and support desktop PCs laptops hardware software and operating systems.
Maintain and support virtual desktops (VDI) virtual servers and Citrix infrastructure
Identify technical problems and conduct research to resolve these issues.
Automate routine tasks using PowerShell scripts.
Manage and deploy software using SCCM.
Administer and troubleshoot Intune configurations scripts and compliance policies.
Administer and troubleshoot JAMF policies and configurations
Administer and troubleshoot VDI Infrastructure
Other duties as assigned or needed

Skills Youll Need:

At least 5 years of experience from within an IT helpdesk environment required
Passion for technology
Strong customer service skills
Experience with SCCM for software deployment
Proficiency in PowerShell scripting
Knowledge of network principles and ability to troubleshoot basic network issues
Knowledge of Intune for device management including autopilot and configuration
Prior experience with Windows 11 MacOS and Microsoft Office applications
Experience supporting users in virtual desktop environments is a plus
Strong IT troubleshooting techniques
Ability to automate processes and improve efficiency
Self-motivated and takes initiative. Strong work ethic
Well-organized with a keen eye for attention to detail
Excellent written and spoken English communication skills
Team player and desire to roll up your sleeves to assist where needed
Reliable and predictable availability

Required Experience:

What Youll Do:

Respond to telephone calls email and in-person requests for technical support.
Document track and monitor the problem to ensure a timely resolution.
Maintain and support desktop PCs laptops hardware software and operating systems.
Maintain and support virtual desktops (VDI) virtual servers and Citrix infrastructure
Identify technical problems and conduct research to resolve these issues.
Automate routine tasks using PowerShell scripts.
Manage and deploy software using SCCM.
Administer and troubleshoot Intune configurations scripts and compliance policies.
Administer and troubleshoot JAMF policies and configurations
Administer and troubleshoot VDI Infrastructure
Other duties as assigned or needed

Skills Youll Need:

At least 5 years of experience from within an IT helpdesk environment required
Passion for technology
Strong customer service skills
Experience with SCCM for software deployment
Proficiency in PowerShell scripting
Knowledge of network principles and ability to troubleshoot basic network issues
Knowledge of Intune for device management including autopilot and configuration
Prior experience with Windows 11 MacOS and Microsoft Office applications
Experience supporting users in virtual desktop environments is a plus
Strong IT troubleshooting techniques
Ability to automate processes and improve efficiency
Self-motivated and takes initiative. Strong work ethic
Well-organized with a keen eye for attention to detail
Excellent written and spoken English communication skills
Team player and desire to roll up your sleeves to assist where needed
Reliable and predictable availability