Client Services Officer

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Client Services Officer

Location: Limassol Cyprus

Employment type: Full-time onsite with some flexibility to work from home on specific shift schedule.

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

Handle client inquiries promptly and professionally through multiple communication channels (live chat email phone).
Serve as the main point of contact between clients and internal departments ensuring efficient issue resolution.
Assist clients with account verification compliance processes and provide accurate information on account management product usage and platform functionality.
Troubleshoot client issues such as login difficulties navigation problems or technical concerns and guide them in using available tools and resources.
Actively support client retention by delivering personalized assistance re-engaging inactive clients and maintaining long-term client relationships.

REQUIREMENTS:

Fluent in English (C1) with strong proficiency in both written and verbal.
Minimum of 1 year of experience in customer support client services or sales within a regulated industry.
Strong understanding of financial products or related technical platforms is highly desirable.
Bachelors degree or equivalent qualification.
Detail-oriented with strong organizational and communication skills.
Proficiency with Microsoft Office and other standard workplace tools.
Professional self-motivated and a strong team player with a positive proactive attitude.
Flexibility to work shifts including public holidays as required.

BENEFITS:

Career growth opportunities within a dynamic international company.
Competitive compensation package including performance-based bonuses.
Ability to work from home on afternoon shifts 1-2 weeks per month.
Professional development through training and learning programs.
Comprehensive medical insurance coverage.
Team-building activities and regular company events.
Participation in savings and welfare benefit schemes.
Additional perks such as birthday and loyalty rewards plus wellness and lifestyle benefits.

Position: Client Services Officer Location: Limassol Cyprus Employment type: Full-time onsite with some flexibility to work from home on specific shift schedule. Remuneration: Base salary. DUTIES AND RESPONSIBILITIES Handle client inquiries promptly and professionally through multiple communicati...