Technical Account Manager MSSP

Technical Account Manager - MSSP

Position Overview

We are seeking an experienced Technical Account Manager (TAM) specializing in cybersecurity to manage strategic relationships with our Managed Security Service Provider (MSSP) partners. This role is critical in providing expert guidance and technical solutions to enhance the knowledge and security posture of Vectra-based service offerings. The TAM will serve as a trusted advisor bridging the gap between our cybersecurity solutions MSSP partners and customer needs while ensuring smooth optimization adoption and ongoing success.

Key Responsibilities

Strategic Partnership Management

• Serve as the primary technical liaison between Vectra and focus MSSP partners
• Build and maintain strong relationships with MSSPs delivery engineers and analysts
• Identify adoption opportunities for MSSP customers and enable MSSP engineers to deliver it to their customers

Technical Excellence & Solutions

• Provide consultative guidance to MSSP engineers to optimize deployment configuration and integration of Vectra solutions
• Assist MSSPs in delivering proactive recommendations for risk mitigation to their end customers
• Support troubleshooting initiatives and implement cybersecurity best practices
• Collaborate with Vectra Product Management to ensure solutions align with MSSP partner needs
• Stay current with industry trends emerging threats and compliance requirements

Enablement

• Develop MSSP specific implementation and analysis playbooks
• Create educational content and resources to improve security awareness across partner organizations
• Facilitate knowledge transfer sessions and technical workshops
• Support partner certification and skill development initiatives

Operational Support

• Provide technical guidance for complex deployments and integrations
• Assist with escalated customer issues and technical challenges
• Monitor and optimize partner performance metrics

Required Qualifications

Technical Expertise

• 5 years of experience in cybersecurity preferably with MSSP or managed services background
• Strong knowledge of network security threat detection and incident response
• Experience with security orchestration platforms and integration technologies
• Understanding of compliance frameworks and regulatory requirements

Relationship Management

• Proven track record of managing strategic B2B partnerships
• Experience working with MSSPs MSPs or channel partners
• Strong customer success and account management background
• Ability to build trust and serve as a technical advisor to senior stakeholders

Communication & Collaboration

• Excellent written and verbal communication skills
• Experience presenting to technical and executive audiences
• Strong project management and organizational skills
• Ability to work cross-functionally with product sales and support teams

Industry Knowledge

• Deep understanding of the MSSP market and business models
• Knowledge of cybersecurity industry trends and best practices
• Experience with threat intelligence and security analytics
• Familiarity with enterprise security architectures

Preferred Qualifications

• Masters degree in relevant field
• Industry certifications (CISSP CISM CEH or similar)
• Experience with Vectra or similar NDR/XDR platforms
• Previous experience managing large-scale MSSP partnerships

Success Metrics

• MSSP partner satisfaction and retention rates
• Technical implementation success rates
• Partner revenue growth and expansion
• Customer escalation resolution time

Travel Requirements

• Up to 25% travel to partner locations and industry events

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus structure
• Professional development opportunities and continuing education support
• Stock options/equity participation

Growth Opportunities

This role offers significant growth potential as we scale our MSSP program. Future opportunities include:

• Leadership of regional TAM teams
• Expansion into new market segments
• Product strategy and development influence
• Advanced partnership development roles

This position supports our strategic focus on high-value MSSP partnerships with $1M ACV recurring business. The successful candidate will play a crucial role in scaling our partner ecosystem while maintaining the highest levels of technical excellence and customer satisfaction.