• Drive performance uplift across partnered contact centres
• Flexible hybrid working with career development support
• 9-month Secondment opportunity

As a Partner Performance Advisor youll support the performance and continuous improvement of our offshore and onshore Customer Service partners. Youll work closely with stakeholders to ensure contractual outcomes are met and exceeded while driving alignment and engagement across teams.

What Youll Do

• Support the delivery of contractual SLA KPI and customer experience outcomes across partnered contact centres
• Drive performance uplift through data insights stakeholder engagement and continuous improvement initiatives
• Identify training needs and contribute to capability development across product systems and soft skills
• Foster alignment between offshore and onshore teams through collaborative ways of working
• Influence and engage internal stakeholders to optimise performance schedules and scorecards
• Ensure compliance with internal policies and support risk and complaints management practices

What Youll Bring

• Proven leadership experience in contact centre environments
• Strong stakeholder management skills with the ability to influence and collaborate across teams
• Analytical mindset with the ability to interpret data and identify performance trends
• Experience in driving performance through coaching feedback and strategic initiatives
• Understanding of Assisted Digital tools and the finance/insurance industry (highly desirable)
• Ability to adapt and thrive in a dynamic fast-moving environment

What Youll Enjoy

Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.

• Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
• Paid study support career breaks on-the-job learning and a $1000 referral bonus for eligible employees
• Free wellbeing coaching a dedicated Employee Council and confidential EAP access
• Discounts at 400 retailers insurance savings gym memberships and reduced super fees
• Paid volunteer leave donation matching and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families
  Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

  
  If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

  CICSPerf OptiPartner Performance Advisor (1).pdf

  Advertised: 17 Sep 2025 AUS Eastern Standard Time
  Applications close: 23 Sep 2025 AUS Eastern Standard Time

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