Service Desk Analyst

Mortgage Connect LP is looking for an onsite Service Desk Analyst to join our growing information technology team. This non-exempt role will work to provide technical support for production-based applications and network supporting company business and in this role will also troubleshoot when problems are encountered via root causes analysis implements temporary workarounds as appropriate and designs permanent solutions aimed at increasing application and network availability and usability.

Troubleshoot

• Gather information and apply knowledge to ensure efficient and accurate problem trouble-shooting and solutions development
• Ability to troubleshoot technical problems effectively and efficiently
• Research resolve and respond to end-user issues/problems received via email telephone or escalations and provide support on desktop systems.
• Install/Configure software applications and hardware solutions
• Basic understanding of TCP/IP DNS DHCP and VPN configurations
• Peripherals setup & support such as printers scanners etc.

Work as support team member

• Provide general IT end-user support
• Provide complete resolution summary upon case closure to capture knowledge base data
• Take ownership of problems by collecting symptom/environmental data for problem resolution
• Communicate effectively with end-user and IT Support Team to resolve assigned tasks
• Any other duties as assigned by management

• High school diploma or equivalent
• 3 years recent computer server and network troubleshooting experience.
• Must be resourceful and able to take initiative in a dynamic environment
• Knowledge of computer and server hardware
• Ability and willingness to work in an environment providing 24x7x365 support
• Strong understanding of Windows operating systems and applications in a domain environment including Windows 7 Windows 10 and Microsoft Office suites
• Experience with Linux Basic Command Line input/output and troubleshooting
• Experience with anti-virus technologies and troubleshooting
• Experience with troubleshooting IT hardware including workstations monitors printers laptops and mobile devices
• Experience with VMWare virtual desktops
• Strong customer service skills
• Strong written and oral communication skills
• Ability to demonstrate a high degree of business professional behaviors including punctuality attendance responsiveness and dependability
• Ability to work in fast-paced environment and meet deadlines
• Capability to work both independently and as part of a team
• Problem-Solving mindset with ability to multitask
• Excellent written and verbal communication skills
• Ability to read analyze and interpret common technical reports and documentation
• Ability to fulfill physical requirements which may include ability to stand walk and sit. Use hands to finger handle or feel objects tools or controls. Reach with hands and arms climb stairs balance stoop kneel crouch or crawl talk or hear
• Ability to lift and/or move up to 25 pounds
• Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus

If you have transferrable skills and feel like you would be a good fit please dont hesitate to apply!

• Competitive payrates based on skills and experience

• Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you

Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site/remote role based out of our office located in Moon Township PA.

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs: Connect Collaborate Communicate Care and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete apre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact