Pharmacy Operations Associate

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team whether fully-remote or in one of our offices youll see the impact of your work on the world.

Our Corporate Strategy & Operations Team

At Noom our Corporate Strategy & Operations team drives cross-functional alignment and scalable execution across the company. We connect strategic vision to day-to-day operations enabling teams to operate efficiently and effectively while delivering high-impact results. As Noom Med continues to expand our team is laying the foundation for pharmacy partnerships and operational excellence.

About the Role

As we continue to grow were seeking a Pharmacy Operations Associate to support Noom Meds expanding GLP-1Rx and broader medication fulfillment initiatives. This role will manage pharmacy operations ensuring seamless coordination between patients Care Coordinators pharmacy representatives labs and clinicians. Youll play a critical part in troubleshooting issues refining processes and helping scale Nooms pharmacy-related offerings.

You Will

• Manage and optimize the medication order ticketing system resolving pharmacy-related and other operational inquiries.
• Coordinate with multiple pharmacy vendors and clinical partners to support Noom Meds expanding medication offerings.
• Partner with internal teams including Customer Experience to address escalations cancellations refunds and fulfillment issues.
• Monitor reporting SLA adherence KPIs and quality metrics to improve operational performance.
• Apply insights and learnings to streamline processes reduce errors and enhance the member experience.
• Collaborate cross-functionally to support the launch of new products and medication categories.

About You

If youre interested in shaping the future of health by enhancing pharmacy operations and supporting medication access this role may be for you!

You Have

• Minimum of 2 years of experience in digital healthcare pharmacy or telemedicine.
• Bachelors degree or equivalent level of relevant education.
• High attention to detail and strong organizational skills.
• Excellent communication skills with the ability to effectively interact with clinicians pharmacy reps and patients.
• Experience with vendor or program management and familiarity with compounding pharmacies is a plus.
• Comfortable with EMR/EHR systems and digital healthcare tools.
• Familiarity with Looker Iterable Mixpanel Zendesk or Jira is a plus.
• Strong problem-solving and critical thinking skills; comfortable navigating ambiguity.
• Empathy professionalism and a service mindset when working with both internal and external stakeholders.
• Working knowledge of medical terminology and HIPAA compliance.

What Makes This Job Amazing

• Join a mission-driven team at the forefront of digital healthcare innovation.
• Opportunity to help scale Noom Meds pharmacy offerings and launch new therapeutic areas.
• High-impact role with autonomy and visibility across departments.
• Collaborative fast-paced environment with supportive and passionate teammates.

Compensation Package

• The US base salary range for this full-time position is $69000 - $94000
• This range reflects the minimum and maximum salary target for the position for US-based candidates at the time of posting. The actual salary offer is based on factors including relevant experience and training assessment of functional skills and behavioral competencies and location among others.
• Other elements of Nooms Compensation Package
• Noom offers a comprehensive and generous total rewards package. This may include a discretionary performance-based bonus stock awards healthcare (featuring a plan with premiums covered by Noom) paid holidays and paid leave (including Summer Fridays) 401k program and various cash stipends and budgets for employees (wellness tech learning & development etc).

Location

• This position is a hybrid role with 2 days per week on-site preferred in one of our offices:
• New York NY USA
• Princeton NJ USA
• We may be open to remotely-based candidates pending skills and experience for the role.

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Whether youre remote or in-office youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Noom will never ask you for personal payment require you to purchase equipment or extend a job offer without the completion of a multi-step interview process featuring a combination of phone Zoom and in-person interviews and references. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to instead apply directly through our website.