ProSave Application Support Analyst (Maternity cover)
ProSave Application Support Analyst (Maternity cover)
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Job Description
This job vacancy is only available to internal applicants of Save the Children International. Unfortunately external candidates will not be considered for this opportunity. Please check our job listings page for other vacancies that are open to external applicants.
Job Title: ProSave Application Support Analyst (Maternity cover)
Team: IT - Technology Services
Reports To: ProSave Team Lead
Contract Length: Fixed Term Contract Fixed term contract (1st Nov 2025 30th June 2026)
Grade:P2
Location: Any approved Save the Children International office location.
Time Zone(that the role holder mustbe available to work in):Any
Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.
Language Requirements:English
Team and Job Purpose
The Technology Services Application team works collaboratively with other IT teams and the business functions to own the global applications services and ensure system availability and excellent end user experience.
The team provides outstanding service to SCI and Member end users while mitigating and resolving all incidents and service requests for relevant application systems.
Role purpose
The role is responsible for taking ownership of all assigned incidents and service requests to mitigate any interruptions to system availability and usage. That ownership includes meeting transparent measurable metrics for response resolution and customer experience.
Principal Accountabilities
- Ownership of response and resolution for all assigned incidents and service requests in JIRA
- Excellent customer communication
- Effective use of JIRA tool to meet all policies and ways of working
- Meet all Metric standards including SLAs and CSAT
- Proficient understanding of systems including technical and business process knowledge
- Maintain documentation of system and internal ways of working
- Effective Collaboration triage and escalation with other IT teams
- Promote and deliver Continuous Improvement
- Safeguard data by adhering to all Information Security and access policies
Experience and Skills
Essential
- Demonstrable experience providing IT services while consistently meeting metrics like SLAs
- Demonstrable experience of troubleshooting experience in an integrated application environment
- Strong written and verbal communication skills including experience with international organizations
- Demonstrate being able to take initiative and work independently while still being an engaged team member.
- Fluent English
Desirable
- Previous experience with SAP Ariba Application
- Knowledge of Finance/People/Operations buisness processes
- Experience working in the Non-Profit Sector
- Experience working with JIRA or similar Agile service platform
- Fluent Spanish French or Arabic
- Experience working with a global team across multiple timezones
Key Relationships
Internal(excluding direct team and manager)
- Level 3 application team Integration Team Infrastructure Team
External
- Vendor technical staff Desirable
Education and Qualifications
Essential
- Computing Degree (BSc BA) or equivalent relevant work experience.
Desirable
- ITIL certification
- DevOps certification
Competencies
Cluster: Engaging
Communicating with Impact
Working Effectively with Others
Networking
Cluster: Thinking
Problem Solving and Decision Making
Applying Technical and Professional Expertise
Cluster: Leading
Developing Self and Others
Required Experience:
IC
Employment Type
Full-Time
