CVM Planning & Operations Specialist FTC (maternity cover)

Were looking for someone to help us keep track of all the changes happening across our Customer Value Management (CVM) team. As a CVM Planning & Operations Specialist youll be the go-to person for new requests from our Go-to-Market and business teams making sure they align with our goals and resources.

Youll work closely with our Scrum Masters to create a unified view of our short medium and long-term plans and help us make informed decisions about where to focus our efforts. This will involve collaborating with our In-Life Proposition and Performance teams to drive real impact on the business both in the short and long term.

What youll do: 

• Coordinate our macro performance tracking across the business so we can monitor and report on our progress
• Identify areas where we need more insight and helping to define and deliver solutions
• Work with our squads to develop consolidated trading plans and make sure everyone is aligned on our long-term goals
• Define and manage our planning timeline prioritising activities and resolving conflicts
• Evaluate our CVM processes and finding ways to optimise them
• Support the Senior Manager with budget management forecasting and tracking
• Help to lead cross-segment strategic initiatives and remove blockers with key support functions and business partners
• Track and monitor our performance against key metrics and feed back to our teams and stakeholders
• Support our Senior CVM Managers and Head of CVM with generating content and performance updates for key forums

Qualifications :

Who you are:

• Experience with complex projects: Youve managed projects that involve multiple teams and stakeholders and youre able to bring people together to achieve a common goal.
• Data-driven decision making: Youre skilled at analysing data and using it to inform business decisions. You can take complex information and turn it into actionable plans that drive results.
• Familiarity with agile methodologies: Youve worked with agile delivery models and tools like Jira or Asana and youre comfortable with the principles of iterative and incremental delivery.
• Collaboration and communication: Youre a strong team player with excellent interpersonal skills and youre able to build relationships with stakeholders at all levels. Youre comfortable working in a matrix or cross-functional team environment and you know how to navigate complex stakeholder dynamics.

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

What we offer 

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools. 
 

Need to know 

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards. 

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance. 

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.  

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you. 
 

 #VodafoneThree  

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree