Technical Support Specialist - french speaking (all genders)
Technical Support Specialist - french speaking (all genders)
Posted on :
19-09-2025
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1 Vacancy
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Job Description
Your Mission
At reev our goal is to bring eMobility to everyone. Were doing this through sustainable innovative technology ensuring driver satisfaction providing reliable service and expanding in Europe. With 6000 B2B clients we achieved 662.7M electric driven kms 79.5M kg saved CO2 and 116M delivered kWh in 2024. In 2025 were set to grow further. Join us to make an impact and leave a lasting mark in our dynamic team.
As Technical Support Specialist (all genders) for the French region youll ensure the seamless integration and operation of our software solutions on charging infrastructure. Acting as a key interface between customers partners and internal teams youll troubleshoot issues optimise operations and remotely guide installations of our solutions on charging conduct user training sessions and in exceptional cases support our sales team during the pre-sales phase.
The following will be your main tasks:
Customer Relationship Management
As Technical Support Specialist (all genders) for the French region youll ensure the seamless integration and operation of our software solutions on charging infrastructure. Acting as a key interface between customers partners and internal teams youll troubleshoot issues optimise operations and remotely guide installations of our solutions on charging conduct user training sessions and in exceptional cases support our sales team during the pre-sales phase.
The following will be your main tasks:
Customer Relationship Management
- Act as the primary technical escalation point for our french sales team ensuring timely and accurate resolutions for customers in the Charge Point Management System (CPMS) domain.
- Build and maintain strong relationships with internal stakeholders and external partners to enhance customer satisfaction and trust.
- Provide in-depth technical support for all reev products ensuring a seamless experience for both Charge Point Operators (CPOs) and internal teams.
- Troubleshoot complex technical issues by analysing logs performing system diagnostics and replicating errors in test environments.
- Collaborate closely with our Development Teams on critical incidents to ensure rapid resolution.
- Monitor system health proactively identify potential risks and resolve issues to maintain service continuity and efficiency.
- Ensure adherence to Service Level Agreements (SLAs) minimising downtime and maximising system reliability.
- Partner with our Product Team to deliver valuable insights from customer interactions and support trends influencing product roadmaps and prioritisation.
- Act as a bridge between customers and technical teams during high-priority incidents to ensure smooth communication and resolution.
- Provide regular performance reports and feedback highlighting areas for improvement and optimisation opportunities.
- Conduct training sessions and workshops for internal teams to enhance troubleshooting skills and knowledge.
- Contribute to the refinement of support workflows tools and documentation to enhance operational effectiveness and efficiency.
What you bring along
- At least 2 years of professional experience in (Technical) Customer Support ideally in a dynamic and agile startup environment.
- Solid understanding of network technology and strong IT troubleshooting skills. Experience with the Linux operating system is a plus
- Ability to explain complex technical issues clearly and calmly even under pressure to both technical and non-technical audiences.
- Passion for innovation and new technologies. Knowledge in e-mobility and software development is a plus.
- Enjoy working both independently and as part of a team contributing to process improvements and knowledge sharing.
- Fluent in French and with a very good command of English. Dutch and/or German is a plus.
What you can expect from us
- To foster a culture of collaboration and to gain insights into our company culture you will receive across-team onboarding. In addition all New Joiners get anonboarding Buddy whom they can ask for advice on all matters.
- For charging our batteries we get28 days of holiday per year as well as further days off between Christmas and New Year.
- Following one of our core values We take care youll have free access to theplatform nilo and its offers.
- We collaborate across teams to reach our strategiccompany targets.
- We live ahybrid work set up and believe thatoffice days help us achieve meaningful results for our customers partners and ourselves.
- We drive sustainability and subsidisepublic transport tickets or aJobRad membership. Alternatively you can choose to go for anEGYM Wellpass membership.
- We take responsibility for our actions through our cooperations with theplatforms FutureBens as well asCorporate Benefits.
- We are passionate and believe that development is key to success. We support yourindividual learning needsby offering lots of non-monetary based growth options. Additionally each team member is allocated alearning budget of 1000 Euros per year.
- We foster a team-oriented culture withmonthly team events and cross-office visits.
Other benefits may apply depending on local entity.
About us
reev offers a smart energy and charging management platform for a better future. At reev we make EV charging effortless while optimizing energy use. Our platform seamlessly connects charging the grid and energy management giving businesses and electricians the tools they need for a smooth efficient and future-proof solution. By making charging smarter and grids more efficient we drive the transition toward a cleaner and more sustainable energy future.
Our team is based on an open diverse culture in which everyone is responsible for their own work. With us you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
Our team is based on an open diverse culture in which everyone is responsible for their own work. With us you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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