Technical Support Specialist french speaking (all genders)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your Mission
Are you ready to help us electrify the mobility sector
Apply now and become part of our team asTechnical Support Specialist - french speaking (all genders).
Our platform connects intelligent charging infrastructure with green energy. Our goal is to make 100% renewable electricity available at every semi-public parking space.
With more than 7000 B2B customers we are the market leader in Germany. But e-mobility is still just getting started. To change that were looking for driven performers and hands-on people who want to actively shape the future of mobility.
In your role as Technical Support Specialist you act as the key technical partner for our French customers and sales team ensuring flawless integration swift troubleshooting and maximum reliability of our products.
The following will be your main tasks:
Customer Relationship Management
Please apply even if you dont meet every single requirement and some tasks might be a new challenge for you!
Apply now and become part of our team asTechnical Support Specialist - french speaking (all genders).
Our platform connects intelligent charging infrastructure with green energy. Our goal is to make 100% renewable electricity available at every semi-public parking space.
With more than 7000 B2B customers we are the market leader in Germany. But e-mobility is still just getting started. To change that were looking for driven performers and hands-on people who want to actively shape the future of mobility.
In your role as Technical Support Specialist you act as the key technical partner for our French customers and sales team ensuring flawless integration swift troubleshooting and maximum reliability of our products.
The following will be your main tasks:
Customer Relationship Management
- Act as the primary technical escalation point for our french sales team ensuring timely and accurate resolutions for customers in the Charge Point Management System (CPMS) domain.
- Build and maintain strong relationships with internal stakeholders and external partners to enhance customer satisfaction and trust.
- Provide in-depth technical support for all reev products ensuring a seamless experience for both Charge Point Operators (CPOs) and internal teams.
- Troubleshoot complex technical issues by analysing logs performing system diagnostics and replicating errors in test environments.
- Collaborate closely with our Development Teams on critical incidents to ensure rapid resolution.
- Monitor system health proactively identify potential risks and resolve issues to maintain service continuity and efficiency.
- Ensure adherence to Service Level Agreements (SLAs) minimising downtime and maximising system reliability.
- Partner with our Product Team to deliver valuable insights from customer interactions and support trends influencing product roadmaps and prioritisation.
- Act as a bridge between customers and technical teams during high-priority incidents to ensure smooth communication and resolution.
- Provide regular performance reports and feedback highlighting areas for improvement and optimisation opportunities.
- Conduct training sessions and workshops for internal teams to enhance troubleshooting skills and knowledge.
- Contribute to the refinement of support workflows tools and documentation to enhance operational effectiveness and efficiency.
Please apply even if you dont meet every single requirement and some tasks might be a new challenge for you!
What you bring along
- At least 2 years of professional experience in (Technical) Customer Support ideally in a dynamic and agile startup environment.
- Solid understanding of network technology and strong IT troubleshooting skills. Experience with the Linux operating system is a plus
- Ability to explain complex technical issues clearly and calmly even under pressure to both technical and non-technical audiences.
- Passion for innovation and new technologies. Knowledge in e-mobility and software development is a plus.
- Enjoy working both independently and as part of a team contributing to process improvements and knowledge sharing.
- Fluent in French and with a very good command of English. Dutch and/or German is a plus.
What you can expect from us
Culture @ reev
We foster a strong performance culture built on clear goals ownership and trust. Monthly team events and regular visits between our offices in Munich and Zagreb strengthen our team spirit and connection.
Working @ reev
Our office at Stiglmaierplatz offers space for creativity direct collaboration and celebrating successes together. For this role we expect you to be on-site at least three days per week.
Benefits @ reev
Benefits may vary depending on location.
We foster a strong performance culture built on clear goals ownership and trust. Monthly team events and regular visits between our offices in Munich and Zagreb strengthen our team spirit and connection.
Working @ reev
Our office at Stiglmaierplatz offers space for creativity direct collaboration and celebrating successes together. For this role we expect you to be on-site at least three days per week.
Benefits @ reev
- 28vacationdaysperyeartorechargeyourbatteries.
- Freeaccesstotheniloplatformwithindividualsessionsledbypsychologistsorbusinesscoaches.
- JobRad asubsidizedpublictransportticketoranEGYMWellpassmembership-youchoosewhatsuitsyoubest.
- An annuallearningbudgetof1000 perpersonplus internaldevelopmentopportunities.
Benefits may vary depending on location.
About us
Our team is based on an open diverse culture in which everyone is responsible for their own work. With us you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender gender identity age sexual orientation religion political opinion economic or social status language marital status appearance a disability or (chronic) illness etc. And since we are not free of biases ourselves we encourage you to send your application without a photo or date of birth.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Our team is based on an open, diverse culture in which everyone is responsible for their own work. With us, you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired ... View more
