Senior Desktop Support Technician
Senior Desktop Support Technician
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Job Description
Job Details
Description
Gafcon PM-CM LLC: Who We Are
Founded in 1987 Gafcon is a family-founded firm delivering complex projects that strengthen and empower communities. We are a project and construction management consulting firm acting as Owners Representatives to guide and advocate for our clients throughout every phase of their projects. We specialize in development and construction management services for both public and private sector clients. With a client-first mindset we use advanced technologies and proven management practices to ensure transparency foster confident decision-making and deliver results aligned with each owners vision. Our approach is centered on managing scope schedule and budget with precisionensuring every project stays on track meets expectations and maximizes value.
In 2024 our family-owned company joinedGISI (Global Infrastructure Solutions Inc.) a global network of industry leaders. While our ownership changed our operating business leadership and company culture remained unchanged. What did change was our reachweve expanded our breadth of knowledge and gained access to a wider network of industry partners strengthening the services and solutions we offer our clients.
Our strength lies in our people. Gafcon is home to a dedicated team of over 130 professionals in program project and construction managementindividuals who are not only experts in their fields but are also passionate about continuous learning and innovation. We cultivate a collaborative and inclusive culture that values diverse ideas ethical leadership and shared success.
At Gafcon one of our core principles is to create value for our clients our communities and for each other. Were deeply committed to giving backwhether its cleaning beaches supporting service members or volunteering at local charities. We work hard celebrate together and strive to make a lasting positive impact in everything we do.
The Opportunity
The Senior Desktop Support Technician plays a crucial role in maintaining and enhancing the technological infrastructure of our organization. This position is responsible for the comprehensive management of workstation and mobile devices including their peripherals ensuring optimal setup deployment monitoring and troubleshooting. The ideal candidate is the go-to expert for remote end-user technical issues proficient in resolving problems across hardware operating systems and applications.
What You Will Do Essential Responsibilities
- Remotely manage and support workstation and mobile devices along with their peripherals ensuring their optimal setup deployment monitoring and troubleshooting.
- Act as the primary remote support for end-user technical issues excelling in troubleshooting and resolving issues across hardware operating systems and applications.
- Oversee the IT Helpdesk prioritizing and addressing tickets promptly to adhere to or exceed company Service Level Agreements (SLAs).
- Manage the IT asset lifecycle for all endpoint devices including workstations printers scanners and copiers.
- Maintain accurate inventory records for all endpoint assets remotely documenting common issues essential application functionalities and software licensing information.
- Provide remote assistance in managing the corporate communication systems ensuring seamless connectivity and support for all users.
Secondary Accountabilities
- Maintain a positive attitude foster culture and a team approach.
- Personal development through GafCollege attendance (virtual) professional organization memberships continuing education professional registration and certification achievement.
- Other duties as assigned.
Supervisory Responsibilities
The Senior Desktop Support Technician does not have any direct reports.
Qualifications and Requirements
- A minimum of 7 years in a desktop support role or similar with a demonstrated history of resolving complex technical issues.
- Bachelors degree in computer system administration a related field or equivalent technical training. Current technical certifications are a plus.
- Excels in clear communication capable of distilling complex technical issues or concepts for a diverse audience through video calls emails and chat maintaining a friendly and approachable demeanor in all forms of communication.
- Strong foundation in computer networking and cybersecurity principles with a focus on streamlining remote IT processes through automation of fixes/patches deployments installations and system upgrades.
- Proficiency in navigating and managing the Microsoft 365 technology stack for remote settings including user management Teams Exchange mailbox management OneDrive and SharePoint.
- Highly organized with meticulous attention to maintaining digital documentation (e.g. Standard Operating Procedures) and virtual IT inventory ensuring tools and resources are readily accessible.
- Demonstrates a genuine enthusiasm for technology and staying ahead of industry trends with a willingness to learn and adapt to new software and hardware solutions to enhance remote support capabilities.
- Knowledge of Server and Cloud technologies enhancing the ability to manage and troubleshoot remote infrastructures effectively.
- While primarily a remote position the role may require occasional hands-on tasks thus flexibility and readiness to engage with physical equipment when necessary are important.
Gafcon PM-CM LLC reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your a condition of employment Gafcon PM-CM LLC will require proof of your legal ability to work in the United States and conduct a background check.
Benefits Overview
At Gafcon we know that our people are our greatest asset. Thats why we offer a comprehensive benefits package designed to support your personal and professional well-being including:
- Competitive salary with generous company contributions toward comprehensive family health dental and vision insurance
- Employee Stock Purchase Program
- 401(k) plan with Employer Match
- Generous Paid Vacation Sick and Holidays
- Ongoing Professional Development and Career Advancement Support
- People-first inclusive culture with team celebrations volunteer opportunities and meaningful employee recognition
Compensation Disclaimer
Gafcons compensation range for this opportunity is outlined in the initial section of this job posting. Individual pay decisions will vary based on the candidates experience qualifications and market conditions. While we strive to provide competitive compensation within our range it is not typical for an individual to be hired at or near the top of the salary range. Our approach considers various factors including external market data internal equity considerations and the candidates experience. Gafcon also offers a comprehensive benefits package as part of our overall compensation strategy.
Equal Employment Opportunity Statement
Gafcon PM-CM LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race color ethnicity sex age national origin religion sexual orientation gender identity veteran status disability or any other status protected by federal state or local law. If you require a reasonable accommodation due to a medical condition or disability in order to complete the application process or perform the essential functions of a position please contact Gafcon at. Please include the nature of your request and your contact information.
Required Experience:
Senior IC
Employment Type
Full-Time
