On-Site IT Service Specialist

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The opportunity

We are looking for an IT On Site Support Specialist based in Santa Palomba.

In this role you will be responsible mainly for delivering Desk Side Support to IT users specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role serving as a representative of the IT organization acting as the interface between the customer and other IT functions.

How youll make an impact

• Diagnose and resolve IT related issues effectively and efficiently.

• Ensure that computers are delivered in a ready-to-use condition for IT users.

• Provide ad-hoc training to users on common IT issues and guide them through self-service tools.

• Manage the physical stock of devices and accessories including updates in the Configuration Management Database (CMDB).

• Conduct regular inventory checks for relevant hardware.

• Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.

• Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

• Identify and report potential risks that could impact the quality of OSS services.

• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.

• Host and assist third-party technicians.

• Perform routine checks of computer rooms including monitoring temperature air conditioning cabling and general functionality.

• Adhere to prescribed OSS governance which involves participating in meetings and following the escalation process among other responsibilities.

• Follow OSS procedures as outlined in the Runbook Standard Operating Procedures (SOPs) and knowledge articles.

• Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment.

• Support process engineering & maintenance as related to non-standardIT hardwarenon-standard systemsIT-related production equipment machine control issues etc.

• Responsible for the setup and deployment of hardware of various types of software.

Your background

• Formal qualification in IT;
• At least 2-3 years of experience in a similar role;
• Excellent communication skills both written and verbal including the ability to communicate effectively with both business and technical audiences in Italian and English;
• Proactive and solution-oriented mind-set;
• Ability to work independently;
• Flexibility;
• Service Now MS Office 365 Windows iOS Asset Management Tools.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.