Technical Support 3
Technical Support 3
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Job Description
- Minimum of three (3) years of desktop/computer support experience
- A Certification preferred
- Prior experience with VoIP audiovisual equipment setup and operation preferred
- Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment including Windows MacOS and iOS systems
- Proficiency with Microsoft Office 365/Suite products such as Word Excel PowerPoint Outlook Teams and SharePoint
- Good communication skills - interpersonal written and verbal
- Ability to manage multiple priorities and meet deadlines in a challenging work environment
- Ability to communicate technical information to teachers students staff and community stakeholders in a clear and concise manner
- Knowledge of ITIL Foundations a plus
- Ability to perform physical tasks such as lifting and moving up to 50 pounds
- Must have reliable transportation for frequent travel between schools and central office
- Provide comprehensive wraparound technical services for hardware and software supported by the Districts technology.
- Demonstrate professionalism courtesy and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
- Identify diagnose troubleshoot and resolve technical issues for desktops laptops and tablets to increase reliability and access to equipment.
- Provide setup service and maintenance of audio/video technology; including but not limited to microphones digital projectors classroom audio interactive whiteboards video distribution equipment and other educational technology.
- Assist with new technology deployment and the asset inventory recovery and recycling process.
- Assist with multifunction device deployment and installation ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
- Provide hands-on demonstrations of District hardware and software solutions to support end-users.
- Collaborate with other teams to ensure coordination and timely completion of projects/tasks assist with special projects and resolve escalated incidents or service requests.
- Provide technical support for district events such as board meetings community workshops or expos including periodic weekend and evening events.
- Leverage the Districts IT service management (ITSM) platform to manage and prioritize service requests and projects document details of diagnoses recommendations and resolutions for work completed request appropriate escalation and communication.
MY HR is an award-winning woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity we strive to help businesses of all sizes achieve their human resources goals.
MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation Project and SOW staffing Permanent Placement Recruitment Process Outsourcing (RPO) Payroll Services and full range HR Services including compliance training and workforce development. With our personal touch we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions. Check out our website:
Employment Type
Full-time
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