Administrative Coordinator

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.

Title: Administrative Coordinator

Work Location: Detroit MI 48226

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Dept: Enrollment Services BCB

Engagement Description

Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line.
Additionally conduct special assignments as requested analyze membership reports and resolve external customer membership issues.

Top 3 Required Skills/Experience

Two years of customer service experience required; help desk experience preferred.
Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines and have effective verbal written communication and interpersonal skills required.
Effective analytical (attention to detail) and problem-solving skills to identify evaluate and recommend application/system solutions required.

Required Skills/Experience The rest of the required skills/experience. Include:

Self-starter ability to work independently or in a team environment and consistently produce high quality results required.
Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
Proficient with PC applications and systems (e.g. Outlook Word Excel Teams etc.) required.

Preferred Skills/Experience Optional but preferred skills/experience. Include:

Working knowledge of the client self-servicing applications and operating systems considered a plus (eMVP eBilling Secured Services Members Edge GroupCRM).
Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.

Education/Certifications Include:

High School Graduate or GED equivalent required. Two years college preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual ...