Billing Specialist - Remote
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Job Location:
Monroeville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
| Title | Billing Specialist I - Inbound Patient Account Services Coordinator |
| Location | Remote/ 101-105 Mall Boulevard Monroeville PA 15146 |
| Duration | 06 Months (possibilities of extension) |
| Shift | Training M-F 9-5:30pm est. for 3 weeks - Availability M-F 8:00 AM-8:00 PM |
| Pay Rate | $19/hr on w2 |
Summary
An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better this role an Inbound Patient Account Services Specialist will provide a high level of customer service resolve patient billing questions and report potential trends to Leadership for review.
Roles and Responsibilities
Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patients journey from order to reimbursement for services.
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
Manage difficult or emotional situations responding promptly to patient needs and demonstrating empathy and a sense of urgency when appropriate.
Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
Record review and take next steps to follow-up and resolve patient concerns.
Gather and examine patient information to determine eligibility for payment plans.
Meet call center metrics that include call volume and call quality.
Use technology to effectively liaison with other departments across CVS Specialty.
Demonstrate an outgoing enthusiastic professional and caring presence over the telephone.
Required Qualifications
6 months experience in healthcare billing reimbursement collections practices and/or infusion services.
Experience with computers including 1 years working with Microsoft Word Outlook and Excel
Preferred Qualifications
1-year experience in healthcare billing collections practices and/or infusion services.
1-year experience in pharmacy billing and reimbursement.
Education
Verifiable High-school diploma or GED required.
Skills
Effective written and verbal customer service skills
Ability to work independently and on a team.
Ability to offer emotional support and empathy.
Flexibility with work schedule to meet business needs including but not limited to 8-hour work
Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
About Company
100 employees
Relig Staffing, Inc is hiring Healthcare Talents across the United States for more than 4000 plus hospitals and clinics.
