Manager - Service
Manager - Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities of the Role:
- Implement and test standard to complex voice signaling messaging and mobile data service solutions meeting customer demands (service activation).
- Participate in the network maintenance activities (Software upgrade migrations) and handle network alarms till the fix (network repair) sometime in collaboration with the network vendor.
- To implement and test standard to complex Signaling messaging and mobile data service solutions meeting customer demands.
- You are the subject matter expert on all Signaling Messaging and mobile IP products and services.
- You must be capable of working independently as well as taking directions to accomplish both short term and long-term depth OSI layer stack data network knowledge is required for this position.
- Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
- Communicates with the team members and answers their questions.
- Manages all problems of the team in a closed loop.
- Must have the sense of time management performs time planning for each type of business and exports business schedules.
- Support the Contact Centre in achieving its agreed service levels Quality Standards and any other KPIs as communicated by Operations.
- Daily operational review of individual desk and able to provide justification for failures (if any).
- Respond to questions from all members in a timely and professional manner regardless of their skill level attitudes requests or demands.
- Provide topics of discussion to maintain the natural flow of the message.
- Collaborate with other departments to manage reputation identify key players and coordinate actions.
- Conduct regular team meetings and buzz sessions to ensure that two - way communication is maintained between team members and management.
Technical Skills:
- Strong skills in technical troubleshooting.
- Proficiency in a multi-system environment.
- Basic web-based application skills including Internet navigation and search experience on a computer.
- Basic Personal Computer (PC) skills.
- Functional understanding in networking. This includes hardware and software for networking.
Personal Quality Requirements:
- Possessing strong organizational and coordination skills the ability and methods to effectively motivate the team and good management and communication skills.
- Experience of report preparation and good writing skills are required.
- Clear utterances and good expression skills; strong logical thinking ability; hardworking and strong sense of accountability; good teamwork and service consciousness; a strong communication and expression ability and the competence to play by ear; as well as good organizational and coordination skills and the ability to work under pressure.
Requirements for the Role:
MINIMUM SKILLS REQUIRED:
- Candidates will need in depth knowledge of the signalling STP/SCCP connectivity activation testing and reporting.
- Strong knowledge of IP routing protocols as a whole IPVPN MPLS QoS BGP and a working knowledge of transport networks.
- Moving around in the OSI 7-layer stack from Layer1 to the application layer.
- Mobile messaging SMS P2P and A2P knowledge is highly desired.
- Validate test and deliver the service with customers.
- Interconnect customers on various IP services (GRX IPX Transport (4G and 5G) L3VPN SIGTRAN LTE DRA SMS).
- Interact with our Service Fulfilment department in other regions around the globe.
- With our design department and Service Delivery Managers you ensure customer projects are implemented according the defined high- and low-level design.
- Very strong customer focus.
- Good analytical skills and problem-solving skills.
- Able to take initiative flexible and stress resistant.
- Team spirit good collaboration with others.
- Excellent communication skills in English both written and spoken.
- Able to follow and adapt to fast moving technical environment.
- You master IP routing (Cisco certification is a plus).
- You have experience with Mobile data network. (GPRS / GRX / GTP protocol).
- You are very interested to work in a service provider environment.
- You are creative result-oriented and you can demonstrate hands-on problem-solving skills.
EDUCATION
Degree in electronics informatics or telecommunication or relevant work experience in a network service provider environment.
The Package:
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Kuala Lumpur.
Employment Type
Full Time
