Group Product Manager, Marketing Tools

As the Group Product Manager within our Commerce organization you will lead the development of core CRM capabilities that empower Squarespace merchants to effectively manage and grow their businesses. Youll play a key role in an organization powering hundreds of thousands of merchants and driving billions of dollars in GPV.

Our Marketing Tools team enables merchants to build lasting customer relationships through personalized communication targeted campaigns and seamless data management. From customer segmentation to outreach and engagement this team ensures merchants can connect with their audiences drive repeat business and scale with confidence.

In this role you will manage a team of PMs and align a unified vision across the squads supporting our CRM capabilities. Your primary focus will be acting as a coachdeveloping talent fostering collaboration and ensuring teams deliver meaningful value to our users. At times you may also dive deeper into the work providing hands-on guidance to help the team drive results when needed.

You will report to the Product Director of Marketing Tools. This role is open to either of our New York City or Dublin Ireland offices (hybrid 2-3 days per week).

Youll Get To...

• Directly manage product managers and provide coaching and support to grow their careers and deliver value for our customers
• Establish a clear vision for these two groups that roll up to the broader Squarespace vision
• Guide product developmentfrom conception to launchof the products and product solutions in your scope
• Build relationships with engineering and design leader counterparts team members UX researchers and product analysts to create extraordinary products
• Partner with marketing to launch new products with customer operations to develop excellent support for merchants and with analytics to monitor engagement and evaluate product success
• Build internal frameworks for defining team strategy and lead opportunity sizing projects
• Independently assess product tradeoffs develop a comprehensive roadmap explain a clear viewpoint on a product direction and gain stakeholder support
• Develop high-level insights about your product area by conducting research data analysis customer interviews and usability testing
• Set OKRs for your teams with your engineering and design counterparts
• Seek out opportunities to promote your teams work

Who Were Looking For

• 7 years of product management experience managing software products from creation through launch and iteration
• Direct experience managing product managers
• Direct experience building CRM products is strongly preferred
• Deep experience with user research best practices
• A nuanced understanding of the methods of modern product discovery product delivery and user segmentation
• Experience communicating product updates milestones and progress to internal and external partners with the ability to align different teams around achieving business goals and outstanding user experiences

Benefits & Perks

• Health insurance with 100% covered premiums for you your spouse or partner and your dependent children including medical dental and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patricks Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1500 is headquartered in bustling New York City with offices in Dublin Ireland Aveiro Portugal and coworking spaces in the UK Netherlands and Australia. For more information about our company culture visit Commitment

Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers but we also work toward the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-hybrid