Windows Platform Support (L1)
Windows Platform Support (L1)
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$ 85000 - 95000
1 Vacancy
Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (3 days in office/2 days remote).
About your team:
Interactive Brokers (IBKR) is seeking a Platform Engineer Support to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone email and a centralized ticketing system to resolve or escalate IT issues.
This position requires strong technical knowledge polished communication skills and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies patience with less technical users and the ability to thrive in a fast-paced environment.
What will be your responsibilities within IBKR:
- Provide timely technical assistance for issues related to computer systems software and hardware in accordance with departmental SLAs.
- Support users via phone email in-person and remote tools.
- Troubleshoot and resolve issues involving desktops laptops virtual machines smartphones scanners printers and other peripherals.
- Install operating systems applications drivers and configure system settings per departmental standards.
- Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence.
- Document resolutions in the departments knowledge base and contribute to self-help resources for employees.
- Maintain detailed records of incident activity including contact attempts and resolution notes and escalate when necessary.
- Participate in departmental and firm-wide projects as assigned.
- Attend training sessions and team meetings to support productivity and development goals.
- Interface professionally with employees at all levels including executives to promote a positive image of the IT department.
- Communicate effectively with both technical and non-technical colleagues.
Which skills are required:
- Associates degree in Computer Science or related field preferred.
- Certifications such as A Network Microsoft or VMware are a plus.
- Minimum 2 years of technical support experience or equivalent education and training.
- Strong organizational prioritization and multitasking abilities.
- Team-oriented mindset with a commitment to knowledge sharing.
- Ability to explain technical concepts to non-technical stakeholders.
- Excellent interpersonal written and verbal communication skills.
- Detail-oriented flexible and self-directed.
- Resourceful and proactive in solving problems independently.
- Ability to manage multiple high-priority tasks in a technical environment
Technical Competencies
- Strong knowledge of Microsoft Windows desktop operating systems.
- Proficiency in Microsoft Office Suite.
- Working knowledge of:
- Entra ID and Azure services
- Administrative scripting (PowerShell Python etc.)
- Intune packaging and PC deployments
- TCP/IP Wi-Fi DNS DHCP
- Active Directory environments and Office 365 cloud applications
- Desktop imaging application deployment hard drive encryption domains and group policies
Company Benefits & Perks
- Competitive salary annual performance-based bonus and stock grants
- Retirement plan (401(k)) with competitive company match
- Comprehensive health and wellness benefits including medical dental and vision
- Company-paid healthcare premium
- Wellness screenings health coaching and counseling services via Employee Assistance Program (EAP)
- Paid time off and generous parental leave
- Daily lunch allowance and fully stocked kitchen with healthy snacks
- Corporate events team outings volunteer activities and company sports teams
- Education reimbursement and ongoing learning opportunities
- Modern offices with multi-monitor setups
This roles anticipated base salary range is $85000 to $95000 annually based on skills and experience. The offered salary is just part of the total compensation addition to a competitive salary the company offers both a discretionary cash bonus and a stock award as well as a wide range of benefits including health care tuition reimbursement and much more.
Employment Type
Full-Time
