Patient Service Representative Supervisor

Your experience matters

At UP Health System Marquettewe are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS Marquette is a 222 bed hospital in Marquette MI and houses the regions only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history rural landscape abundant recreational opportunities and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums there is something for everyone in this beautiful lakeside gem.

How youll contribute

The Patient Service Representative Supervisor supervises daily staff activities for an assigned area or function.

Qualifications and requirements

Education: Highschool Diploma or GED required. Associates Degree preferred
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must have understanding and working knowledge of practice softwares (Athena and Practice Partner) and billing process

• 1 year healthcare experience required
• 6 months medical records experience preferred
• 3 years physician practice experience preferred
• Experience using Athena required.

Essential functions:

• Determines coordinates and supervises daily staffing assignments and levels.

• Provides direction orientation training coaching and mentoring to staff. Performs or assists with
  performance evaluations and disciplinary actions.

• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies procedures and protocols.

• Performs staff responsibilities as needed to fulfill required service levels.

• Leads the handling and resolution of complex issues and complaints.

• Identifies and implements systems to streamline and gain efficiencies.

EEOC Statement:

UP Health System Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.