Customer Service Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are currently seeking a Customer Service Representative to join our team at THORNE a U.S.-based science-driven wellness company. As a Customer Service Representative you will be the first point of contact for our customers providing exceptional service and support.
Job Responsibilities:
- Respond to customer inquiries via phone email and live chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and a solution-oriented approach
- Process orders returns and exchanges accurately and efficiently
- Provide product information and recommendations to customers
- Assist customers with account inquiries and updates
- Collaborate with other departments to ensure customer satisfaction
Essential Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multi-task and work in a fast-paced environment
- Attention to detail and accuracy
- Proficiency in Microsoft Office and CRM software
Desired Experience:
- 1-2 years of experience in customer service or a related field
Salary & Benefits:
- Minimum Salary: $20 per hour
- Maximum Salary: $30 per hour
- Currency: USD
- Frequency of Payment: Monthly
- Health Care industry experience
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
