Executive Support Technician

Date Posted:

Country:

United States of America

Location:

AZ807: RMS AP BldgEast Hermans Road Building 807 Tucson AZ 85756 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

What You Will Do:

• Handle 247 calls and emails from senior leadership and their administrative staff.
• Configuration of all executive/admin computer systems.
• Configuration and setup of printers/mobile devices (iPhones/iPads)
• Configure set up and maintenance of all software and hardware systems
• Provide and coordinate remote event support as required by the executive(s) or Executive Support Manager. Some travel will be required.
• Provide all computer desktop/laptop support at executives home offices.
• Provide in office meeting support (Zoom Teams VTC).
• Work with Executive Support Leadership to develop maintain and document standard device configurations.
• Escalate to Executive Support Leadership and Infrastructure leads any issues that impact end user computer technologies.
• Communication coordination and oversight into operational activities including technology refresh and key suppliers support services for Executives.
• Contribute to assurance that all incidents are resolved completely and promptly.
• Able to travel as needed to support offsite events.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years experience
• 5 years of applicable technical work experience in a professional/corporate service environment

Qualifications We Prefer:

• PC technical support remote communications local area and wireless networking
• Windows 10 operating systems MS Office 2016/O365 end user support iPhones iPads VTC printer remote events networking software installation and configuration
• Outlook/iPhone/iOS troubleshooting skills and expertise
• Strong technology troubleshooting skills with the ability to resolve complex issues
• Strong technology skills with video conferencing systems including Zoom MS Teams and Polycom systems.

Work Location

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

What We Offer: Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Learn More & Apply Now!

The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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