Support & Onboarding Specialist
Support & Onboarding Specialist
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Customer Experience team at Deliverect is dedicated to empowering our customers success through personalized guidance and round-the-clock support ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.
Your Impact:
As an Onboarding and Support Specialist for the Italian market you will play a central role in ensuring our customers from small independent restaurants to large enterprise groups successfully adopt and feel supported on their journey with Deliverect. You will lead the onboarding process for our SMB customers ensuring a solid foundation of product knowledge and a quick go-live. Beyond onboarding you will provide technical and functional support to all Italian customers delivering accurate and clear guidance. Your expertise and collaborative approach with our Sales Account Management and Implementation teams will be key to creating a seamless customer experience across all segments
This is a full-time hybrid role with a flexible work schedule offering 2 days in our Madrid office and 3 days from the comfort of your home.
What you will do:
- Lead the onboarding process for SMB customers (1-5 locations) ensuring a smooth and timely go-live with the platform (approx. 50%). This involves working directly with restaurants or through our POS partners to get them live as quickly as possible.
- Provide ongoing technical and functional support to all Italian customers (SMB Mid-Market Enterprise) through our ticketing/email system delivering accurate and clear guidance (approx. 40%).
- Collaborate closely with internal stakeholders including Sales Account Management and Enterprise Implementation Specialists to ensure a seamless customer journey.
- Take ownership of your tasks and proactively address challenges rolling up your sleeves to find effective solutions and continuously educating customers and partners on our product.
- Manage a high volume of inquiries with professionalism and efficiency while maintaining quality and attention to detail.
What you will Bring:
- Native Italian speaker with excellent written and spoken English.
- Prior experience in a technical support customer service or onboarding role is highly preferred.
- A high level of autonomy - Acting as the go-to specialist for your customers making independent data-driven decisions and getting hands-on to resolve challenges escalating only the most critical issues.
- Strong communication skills both verbal and written with the ability to clearly explain complex topics to customers partners and colleagues.
- Proven ability to handle a high volume of customer inquiries with professionalism and efficiency.
- A curious proactive and reliable mindset with a natural desire to learn and adapt to new challenges.
- A collaborative and supportive approach with the ability to work effectively across different departments.
- Prior experience in the SaaS Hospitality or Restaurant industry is preferred.
Join Our Innovative Journey:
At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.
What Youll Gain by Joining Us:
Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.
Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at
Ready to shape the future of commerce with us Explore our opportunities and apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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