Director Business Operations and Analysis

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

As a key member of the North America field services leadership team the Director of Business Operations will lead and transform operational excellence across North America. This executive-level role will carry P&L support drive efficiency through Lean daily management and elevate field performance through rigorous data analysis structured execution and cross-functional collaboration.

You will be responsible for creating a unified operational rhythm across geographies ensuring the field service teams deliver exceptional customer experience while achieving financial and operational targets. This role requires a proactive strategic thinker and a hands-on operator who thrives in a complex matrixed environment.

• Lead business operations for the Americas Field Services division aligning performance across countries and regional markets.
• Own and drive P&L accountability ensuring revenue cost and margin targets are met while enhancing operational efficiency.
• Champion field performance management by setting KPIs establishing dashboards and coaching local leaders on data-driven decision-making.
• Implement and sustain Lean daily management systems across field operations to support continuous improvement and frontline engagement.
• Collaborate cross-functionally with Sales Customer Support Finance and Supply Chain teams to deliver the best-in-class service delivery models.
• Develop and execute a multi-year strategic roadmap aligning field operations goals with broader company initiatives.
• Promote a culture of safety accountability and customer-centric service.

Required Qualifications

• Bachelors Degree or equivalent work experience required.
• Typically has 10-12 years of experience in Business Operations and typically 4-6 years leadership experience.
• Demonstrated experience with P&L management and accountability.
• Expertise in field performance metrics operations analytics and performance coaching.
• Certified or deeply experienced in Lean practices with a focus on implementing and leading daily management systems.
• Proven ability to lead diverse teams across borders and cultures in North America.
• Location: Flex 3 days on site North Canton Ohio

Preferred Qualifications

• Excellent analytical problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Proven experience with defining and managing customer/business team expectations.

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