New Homes System Performance Coordinator
New Homes System Performance Coordinator
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Job Description
Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Responsibilities
Understand and execute on Sunruns corporate policies and best practices
Notify and educate customer on post-PTO activation process
Monitor cases of service needs
Review install work orders and detect install deviations that require additional field work
Remotely diagnose PV system issues due to non-operation (commissioning and activation)
Maximizing Field Service professional efficiency by appropriately routing escalations
Optimizing dispatches utilizing your solar and electrical expertise
Provide troubleshooting support to our Field Service Technicians
Remain current with PV technologies
Improving the customer experience by helping to eliminate future unnecessary service visits
Providing feedback on trends you are seeing to our internal quality teams
Meeting performance goals set forth by management
Understanding the Field Operations Manual manufacturers specifications and requirements
Qualifications
High school diploma or equivalent (Bachelors preferred but not required)
Minimum 3 years experience in electrical or solar industries
Excellent timely customer engagement skills with strong interpersonal communication
Salesforce Google Apps and monitoring platforms fluency (required)
Excellent written and verbal communication skills
Solar installation/design experience
NABCEP Associate certification (preferred)
Knowledge of current NEC and local AHJ regulations
Self-sufficient and highly motivated
PHYSICAL DEMANDS
Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings
Recruiter:
Amanda Frock ()Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$20.12 to $26.83Compensation decisions will not be based on a candidates salary history. You can learn morehere.
This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
Required Experience:
IC
Employment Type
Full-Time
