Technical Support Representative

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Corporate Headquarters - Atlanta GA

Hybrid

Description

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers agents and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction Employee Appreciation Work-Life Balance Leadership and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world and our AM Best A Rating is evidence of our financial strength.

Position Summary

The Technical Support Representative serves as the primary contact for managing and resolving technology-related inquiries across all Guidewire systems supporting external agencies Underwriting and Sales teams. This role is dedicated to providing timely and thorough technical assistance ensuring swift issue resolution minimizing operational disruptions and enhancing overall efficiency. The Representative plays a key role in fostering a seamless and positive experience for Guidewire system users.

Responsibilities

Deliver timely and effective technical support to system users by diagnosing and resolving navigation and workflow-related issues across various platforms ensuring a seamless user experience and maintaining operational efficiency.
Monitor the issue resolution process by effectively coordinating with multiple resources until the issue is fully resolved. Ensure clear and timely communication of resolution updates to all relevant stakeholders.
Communicate to leadership issues that warrant consideration from a broader strategic perspective.
Navigate and utilize multiple components of the Guidewire system to build a comprehensive understanding of functionality.
Apply technical expertise to collaborate with internal team members offering guidance and solutions to system-related inquiries.
Provide post-training support by reinforcing best practices and system knowledge as new agent locations are onboarded.
Conduct quality assurance testing on the system as capacity allows contributing to system reliability and performance.
Uphold customer confidence by ensuring the protection of both confidential and proprietary data.
Maintain up-to-date knowledge of industry trends technologies and regulations through ongoing professional development to ensure alignment with best practices and compliance standards.
Perform other duties as assigned.

Qualifications

Qualifications

Three or more years of experience in an information technology capacity
Experience with enterprise software platforms with the ability to quickly develop in-depth knowledge through hands-on experience and structured training
Experience with the Guidewire platform preferred but not required
Experience with customer-facing digital portals databases and billing systems with a solid understanding of organizational structures key roles and operational workflows
Knowledge of commercial insurance or financial services proprietary extranets
Skill in analysis critical thinking and problem-solving
Ability to provide high-quality professional customer service with a focus on responsiveness empathy and customer satisfaction
Ability to assess complex situations and provide recommendations that align with business goals
Proficient in both verbal and written communication with a commitment to maintaining confidentiality and professionalism
Skill in time management organizational and prioritization skills with the ability to adapt to shifting priorities
Skill in interpersonal interactions fostering effective collaboration and relationships across internal teams and external partners
Proficient with Microsoft Office Suite and function specific software applications

Lets talk benefits!

Competitive Salary
Bonus Structure
Profit Sharing
Medical Dental Vision Insurance
Employer Paid Short Term Disability
Employer Paid Long Term Disability
Employer Paid Life Insurance
Voluntary Life Insurance
401K with Company Match
PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind collaborative and customer-centric our experienced and passionate teams foster a rewarding atmosphere of excellence trust and mutual respect meriting the Culture Excellence honors from Top Workplaces. Flexible and highly personal our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence amazing people and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and dont discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If during the application process you need assistance or an accommodation due to a disability please contact .

Required Experience:

Unclear Seniority

Job Details Corporate Headquarters - Atlanta GA HybridDescription Integrity. Care. Trust. Compassion. Expertise.Do these words resonate with you These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers agents and each other. B...