IT Support Engineer - End User Support

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting maintaining and upgrading existing systems. Someone who is technically strong in Windows Office Office 365 Networking and Windows Server technologies and can assist with BAU Support new implementations migrations and project work.

This role is located in our Eagan MN lab.

• 2nd line IT support Windows OS Microsoft Office Teams Ring Central. DCRM
• Administration of Microsoft AD ADAXES
• Mobile Phone configuration and support using MDM (Intune)
• Participation in incident problem and change management adhering to ITIL best practices using ServiceNow
• General PC / Server administration and maintenance including fault diagnostics and performance improvements
• New implementations migrations and upgrades
• Reliable transportation for local support of 5 locations within a 30-mile radius
• National Travel required up to approximately 10-15%

• Computer related Degree Microsoft Certification or equivalent work experience
• Significant server / desktop support experience
• Excellentcustomer service skills and ability to work on own initiative
• Understands the importance of documentation and on time delivery
• Sound backup and system security practices
• Experience leading rollouts migrations and system upgrades
• Very teamwork oriented
• US citizenship is required for working in and around ITAR controlled areas and data

Experience within the following is required:

• Windows Server 2012 and 2016 including DNS DHCP & WINS
• Microsoft Active Directory
• Microsoft Windows 11 10 7 and XP
• MS Teams Ring Central
• Microsoft Office 365 Migrations and Administration (Teams OneDrive SharePoint)
• Microsoft Productivity Suite (Outlook Word Excel PowerPoint)

Additional desirable skills:

• VMware
• Service Now (SNOW)
• Supporting and configuring mobile devices (Apple Android and PDA)
• Cloud based technologies (Azure / AWS)
• Mimecast
• Dynamics CRM
• LIMS Experience

#LI-SL1

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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