Operations Development Specialist

Job Title: Operations Development Specialist

Reports To: Operations Development and Training Manager

Location: Los Angeles CA

FLSA Status: Non-Exempt/Hourly

Position Status: Regular Full-Time

Work Schedule: Monday-Friday 8:00 am to 5:00 PM; with occasional overtime and/or weekends depending on business needs

Pay Range: $26.45 per hour - $28.85 per hour

Travel: 50% or more (mostly within California occasional out-of-state travel)

Job Summary

The Operations Development Specialist at Westport Properties serves as a public face representing our company to team members partners investors and vendors. This role demands professionalism diplomacy and tact in every interaction. Proficiency in various computer systems including Microsoft Excel and basic Microsoft SQL Server Management Studio is essential.

In addition to supporting field operations and training the Specialist will be responsible for conducting operational audits across the portfolio. This includes traveling to sites to assess compliance with company policies operational standards and data integrity. The Specialist will document findings provide actionable recommendations and collaborate with field leadership to implement improvements.

This position holds influence across multiple aspects of our business but does not entail formal authority. Effective Specialists collaborate with field leadership addressing concerns while maintaining positive relationships with all team members. They are innovators critical thinkers and creative problem-solvers who remain open to feedback and adaptable as they gain experience. Additionally Specialists provide mentorship and on-site training to field staff contributing to the growth and success of our team.

Duties & Responsibilities

• Regular attendance as per the Companys Attendance Policy is essential for this role.
• Analyze internal reports comprehensively interpreting various data sets.
• Independently extract insights and actionable points from raw data.
• Utilize Microsoft SSMS and Excel to develop reporting mechanisms that shed light on different facets of field operations.
• Maintain and distribute highly detailed accurate reports for the portfolio.
• Conduct Due Diligence trips and generate reports for new properties autonomously.
• Provide timely insights to the Acquisitions and Operations teams regarding the physical and operational status of properties.
• Offer recommendations and action plans to the Acquisitions and Operations teams based on findings.
• Execute administrative and operational tasks in preparation for the integration of new properties.
• Lead the on-site transition team during the initial stages of managing a new property.
• Assess the accuracy of newly converted SiteLink databases rectifying any errors promptly.
• Set up software and office infrastructure for standard operations.
• Conduct scheduled and ad hoc operational audits at field locations to evaluate compliance performance and data accuracy.
• Collaborate with field leadership to ensure audit outcomes are understood and improvements are sustained.
• Provide support on various systems processes and procedures as requested by team members.
• Offer recommendations to supervisors for future projects and initiatives.
• Collaborate with other departments on development projects as necessary.
• Perform other duties as assigned.
• Handle periodic special projects and duties as required by Company needs.
• Adapt to multitasking frequently shifting between tasks amidst interruptions or distractions within tight deadlines

Qualifications

• Advanced proficiency in Microsoft SQL Server Management Studio is a plus not a requirement
• Advanced skills in Microsoft Office Suite particularly Excel
• Familiarity with Sitelink CallPotential or other CRM/FMS applications is highly desired
• Meticulous attention to detail and strong organizational abilities
• Thorough understanding and effective communication of Company Policies and industry standards
• Capable of handling performance improvement matters confidentially and promptly
• Skilled in analyzing and interpreting data for reporting purposes
• Excellent communication skills demonstrating diplomacy sound judgment and tact when interacting with team members
• Ability to navigate effectively with various stakeholders including co-workers supervisors insurance brokers attorneys and vendors
• Flexibility in working hours to meet project deadlines

Education / Experience

• High-school diploma or GED required.
• Some College preferred
• Relevant years of work experience may substitute for the degree requirement
• Relevant experience in matters related to sales customer service marketing training and operations development

Core Competencies

• General office and telephone skills are required
• Strong Computer Skills are required
• Good written and verbal communication skills
• Good organizational skills
• Collaborative Teamwork
• Proactive self-starter goal oriented and ability to work independently
• Possess the eagerness work ethics positive attitude and composure to promote success.
• Maintain a positive attitude and composure in a Support role as well as a mentorship and training role
• Ability and willingness to work remotely
• Must maintain and hold a valid State Drivers License
• Uphold Companys Vision Mission Statement and Core Values

Benefits for Full-Time Employees

• $7800 contributed annually toward health benefits: medical dental vision
• Company-paid life insurance coverage up to $50000 per employee (basic life and AD&D)
• 401(k) plan with employer match
• Generous paid time off offered earn three weeks per year beginning at the hire date
• Up to 10 paid holidays
• Paid ongoing professional development and training
• Rewards and recognition
• Company-sponsored events throughout the year (holiday parties and gifts company picnics team building etc.)
• Potential for growth and advancement
• Discretionary bonus based on several factors

At-Will Employment & Equal Opportunity Employer

Westport Properties Inc. is a parent company of US Storage Centers (USSC) which provides at-will equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age marital status disability or genetics. Furthermore Westport Properties prohibits any form of workplace harassment and discrimination based on age disability color genetics marital status national origin race religion sex sexual orientation or veteran status in compliance with federal state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Disclaimer

All Employees must pass a post-offer pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports CA ICRA and other state mandated requirements for employment purposes. Furthermore this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents managements right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation

According to the Americans with Disabilities Act (ADA) Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA) employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations please contact the Human Resources department at .