Client Service Manager - Senior Associate
Client Service Manager - Senior Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Join our dynamic and collaborative team as a Client Service Manager where excellence in client service is valued. Develop your skills and contribute to our business growth.
As a Client Service Manager at JPMorgan Chase within the Commercial Bank you will play a pivotal role in maintaining and enhancing client relationships. You will be responsible for delivering exceptional service and tailored financial solutions to our valued commercial banking clients. Your main objective will be to ensure that clients receive the highest level of service meet their financial goals and achieve a seamless banking experience.
Job Responsibilities
- Anticipate and manage work volumes adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues and escalations.
- Analyze and interpret data to identify trends and develop strategies to meet team and business goals ultimately delivering a first-class client experience.
- Lead through proactive and informative communication with all parties until resolution of a request.
- Manage a team in dynamic high-pressure environments and contribute to business resiliency planning and delivery.
- Manage a team of client service analysts reporting to either a Client Service Senior Manager or a Client Service Director.
- Develop and retain top talent through coaching and engaging the team to drive performance.
- Nurture a diverse and inclusive work culture by building and maintaining a culture of trust transparency and integrity.
- Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
- Develop deep trust-based advisor relationships with key client stakeholders and ensure client satisfaction throughout engagement.
- Build sound processes with strong controls to run an effective business through scoping problems identifying major issues and actionable opportunities designing solutions and quantifying potential bottom-line financial impact.
Required qualifications capabilities and skills
- Excellent communication skills both written and verbal with a highly organized ability to manage competing priorities.
- Demonstrated consistent professional presence with the ability to adapt to evolving needs and situations with at least four years of experience in a people leadership role.
- Strong conceptual thinking abilities along with exceptional analytical and problem-solving skills.
- Strong ability to collect analyze and interpret qualitative and quantitative data.
- Strong ability to work under pressure handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem-solving negotiation skills and strategic management skills.
- Background in Treasury Products Financial Accounts and other related experiences.
Preferred qualifications capabilities and skills
- College degree holder preferably majoring in accounting business finance or equivalent work experience in financial institutions or industries.
- Excellent skills in PowerPoint Excel and other presentation and data tools.
Shift: Night
Required Experience:
Manager
Employment Type
Full-Time
