Senior Solution Engineer
Senior Solution Engineer
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Job Description
Location:
Chennai Tamil Nadu IndiaJob ID:
R0099949Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
Hitachi Energy Service is a trusted lifecycle partner providing customers with secure sustainable and innovative service solutions globally. Our Service offerings empower customers & partners to holistically manage the asset lifecyclefrom start-of-life (e.g. Install & Commission) through services designed to strengthen operational-life (e.g. Upgrade Repair & Extend) to end-of-life activities (e.g. Replace & Decommission).
How youll make an impact:
You will be the first point of contact and gateway to more advanced services which will provide first-line support to our customers and the global HE networks.
You will be responding to incoming Customer calls E-mails web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.
You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
You will be a customer advocate for timely response to issues and problem resolution and escalation.
You will report all activities taken toward resolving customer issues. Where required support customers during run time activities and provide online troubleshooting support and resolution.
You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
You hold a bachelors degree or higher with sound electrical engineering background.
Experience in Customer facing roles would be preferred.
Any experience of troubleshooting and/ or testing of GIS HV equipments Transformers Power & Utilities industry or similar electrical equipment in power plants/substations etc. will be an advantage.
High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
Able to multitask and maintain an organized work environment.
Should be available to work in shifts and participation in ensuring 24/7 availability.
Excellent communication skills Interpersonal skills and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set good command of English is mandatory and ability to speak other languages is an added advantage.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Senior IC
Employment Type
Full-Time
