Senior Solution Engineer

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:

Chennai Tamil Nadu India

Job ID:

R0099949

Date Posted:

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time

Remote:

Job Description:

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner providing customers with secure sustainable and innovative service solutions globally. Our Service offerings empower customers & partners to holistically manage the asset lifecyclefrom start-of-life (e.g. Install & Commission) through services designed to strengthen operational-life (e.g. Upgrade Repair & Extend) to end-of-life activities (e.g. Replace & Decommission).

How youll make an impact:

You will be the first point of contact and gateway to more advanced services which will provide first-line support to our customers and the global HE networks.
You will be responding to incoming Customer calls E-mails web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.
You will monitor Case Log hourly and daily basis and work internally and with customers to resolve and close open cases keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
You will be a customer advocate for timely response to issues and problem resolution and escalation.
You will report all activities taken toward resolving customer issues. Where required support customers during run time activities and provide online troubleshooting support and resolution.
You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

Sound electrical engineering background/ bachelors degree in a relevant engineering discipline or higher.
1012 years of hands-on experience in the engineering field or fewer years of experience in a customer service-oriented role within the electrical or utilities domain.
Willingness and ability to provide technical support to customers as needed.
Experience in troubleshooting and/or testing of GIS high-voltage equipment transformers or similar electrical systems used in power plants substations or the utilities sector will be a significant advantage.
Familiarity with industry standards safety protocols and diagnostic tools used in the power and utilities domain would be beneficial.
Should be available to work in shifts and participation in ensuring 24/7 availability.
Excellent communication skills Interpersonal skills and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set good command of English is mandatory and ability to speak other languages is an added advantage.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Required Experience:

Senior IC

Location:Chennai Tamil Nadu IndiaJob ID: R0099949Date Posted:Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Communications & Corporate AffairsJob Schedule:Full timeRemote:NoJob Description:The opportunity:Hitachi Energy Service is a trusted lifecycle partner...