Student Experience Supervisor

Student Experience Supervisor

Reference number: JR250031

Location: Onsite at our office in St James Place Manchester

Working pattern: Full Time 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K3

Salary: 25500 - 29600 per annum

We are looking for a Student Experience Supervisor to join our team.

Role Summary

You will provide exam candidates students and visitors with an outstanding experience in Kaplan training locations. Youll ensure computer based exams are administered in accordance with institute regulations and that compliance is addition you will ensure that all administrative tasks are completed efficiently in a timely manner and to a high standard as well as ensuring the training location is ready for out students during operating hours.

This is an excellent opportunity for someone who may be currently working as a Exam Coordinator who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:

• Experience of acting in a supervisory role is desirable

• Experience of working within a customer focused environment

• A service driven approach

• Proactive and personable with a desire to make a difference

• Excellent communication skills particularly face to face communication

• Good IT skills and computer literacy including an understanding of artificial intelligence

• Organised with a high level of attention to detail

• Experience in solving challenges at short notice

• Ability to work independently and as part of a wider team

• Experience of health and safety requirements in a similar establishment is desirable

• Able to work flexible hours

What we do

Kaplan Professional is a leading provider of apprenticeships accountancy / tax / finance & banking courses and professional assessments. For almost 80 years weve helped shape the development and careers of finance professionals.

We are part of the Kaplan group one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1000 school districts colleges and universities professional bodies and over 10000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed so we truly live and breathe our values: act with integrity grow knowledge empower & support create opportunity drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity equity and inclusion - of culture experiences perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator partner and employer Kaplan is committed to promoting an equitable world in which diverse talent can develop advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live breathe and celebrate our values - they drive what we believe in how we behave and guide us in creating a culture of success.

Act with integrity

Empower and support

Create opportunity

Grow knowledge

Drive results together

What we offer

As well as a competitive salary transparent pay structures hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

28 days annual leave option to purchase more

Season ticket loan and cycle to work scheme

Big discounts on Kaplan courses for you and your family

Private medical income protection and life insurance

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Tuesday 14th October 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website .

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme

As a Disability Confident employer we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

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